Service Request Ticket

Service Request Information

CONTACT	Name	Finnell, Ray	Date	Oct 14, 2019 11:20 AM
	Department	Creative Arts	Phone	89298
	Location		Email	finnellra@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141246 (opens in a new window)	Bldg/Room	RA 108
	Service Tag	41WHV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	41WHV42	Location	Ray Finnell, event manager
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298; AutoCad per the ED community agreement,Vectorworks lab licensing UPGRADED to version 2106 from P0101656 SEPT2016; Winzip 21.5 Standard Edition VISA201700TBA OCT2017 emailed to Ray;
	Wired NIC	98:90:96:D5:FF:A8

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Nov 01, 2019 09:50 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Nov 01, 2019 09:50 AM	Deleted the pua and cleared recycle bin	Add Attachment
Megan Thibeault	Oct 17, 2019 02:19 PM	I see you have another ticket for him in your queue.	Add Attachment
Megan Thibeault	Oct 17, 2019 02:18 PM	Task reassigned to Reggie Johnson.	Add Attachment
Megan Thibeault	Oct 17, 2019 02:18 PM	Manual PUA cleanup required: 'IObit Uninstaller' at 'C:\Program Files (x86)\IObit\IObit Uninstaller\SpecUTool.exe'	Add Attachment
Brittany Franklin	Oct 14, 2019 11:20 AM	This computer just needs a reboot to clean up a PUA.	Add Attachment