Service Request Ticket

Service Request Information

CONTACT	Name	Nunez Herrera, Trixia	Date	Oct 14, 2019 12:29 PM
	Department		Phone	89462
	Location		Email	herrerat@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130547 (opens in a new window)	Bldg/Room	RWEC
	Service Tag	9WGCFZ1	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	9WGCFZ1	Location	Student worker
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092986;
	Wired NIC	F8:B1:56:C5:A5:DD

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Oct 14, 2019 03:40 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Oct 14, 2019 12:54 PM	Task reassigned to Peter Puettmann.	Add Attachment
Stephanie Magee	Oct 14, 2019 12:35 PM	Task reassigned to UCS Tech.	Add Attachment
Stephanie Magee	Oct 14, 2019 12:35 PM	looks like she on a laptop and has trouble wit the wifi Below is her email	Add Attachment
Stephanie Magee	Oct 14, 2019 12:35 PM	I am currently using my Chromebook. Im not able to connect to WOU secure Wi fi, it says server not found.	Add Attachment
Megan Thibeault	Oct 14, 2019 12:32 PM	Task reassigned to Service Request Desk.	Add Attachment
Megan Thibeault	Oct 14, 2019 12:32 PM	Have they talked to telecom about activating the port?	Add Attachment
Stephanie Magee	Oct 14, 2019 12:29 PM	**This is an email** The number on the computer is 20130547. The monitor numbers are 20110204 and 20120894. I am not sure if they are connected via ethernet. When I try to open google it says no internet with a little dinosaur pic. Sorry I am not very helpful when it comes to technology.	Add Attachment
Stephanie Magee	Oct 14, 2019 12:29 PM	**This is an email** Hello, My name is Trixia Herrera and I was recently moved from RWEC 213 to RWEC 262. My computer is all set up but says I have no internet connection. Please Help! Thanks, Trixia	Add Attachment