Service Request Ticket - # 74162

Service Request Information

CONTACT Name Sayers, Konnie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 14, 2019 01:17 PM
Department College of Education Phone 88444
Location Email sayersk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20131108[Edit Inv] (opens in a new window) Bldg/Room RWEC 137
Service Tag DVPBF12 Description Dell Latitude E7240 i7-4600U 2.1GHz, 4M cache
Serial No. DVPBF12 Location Konnie Sayer? secondary was Cheryl Davis

CPU Intel Core i7-4600U(2.1 GHz, 4M Cache)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 P0094370; TRANSFER from W#20100754[orig. TRANSFERRED from #20070676 Camtasia Studio7/Snagit10 bundle from VISA2010001843 UPGRADED JULY2014 to Camtasia Studiov8&Snagit v12 VISA2014004083, Adobe Acrobat Prov9 WIN P0076844} UPGRADED to Acrobat Pro DC subscription JUNE2016, IncSight Bundle(excel addin) #3 VISA2013003696,PeltierTechChart Utility(excel addin) VISA2013003698, PivotPowerPremiumRibbon(excel addin) VISA2013003697, ExcelDashboardTemplatesPremium VISA2014004292;

Wired NIC EC:F4:BB:3E:9D:7F


Wireless NIC 80:86:F2:9D:88:C5


Bluetooth NIC 80:86:F2:9D:88:C9

TECHS Submitted by Natalie Plasker Contact nplasker15@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Oct 16, 2019 08:02 AM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Oct 16, 2019 08:02 AM 
done
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Megan Thibeault Oct 14, 2019 01:40 PM 
Task reassigned to Peter Puettmann.
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Natalie Plasker Oct 14, 2019 01:18 PM 
****This is an email****
Today now until 2:15
Today 4 - 5:30
Tuesday - 9 - 11:30
Wednesday - 9 - 11:30
Wednesday - 4 - 5:30

Thanks so much for creating a work request ticket for me, Konnie :)
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Natalie Plasker Oct 14, 2019 01:17 PM 
After the windows 10 update she no longer has her drives, and needs them mapped.
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