Service Request Ticket - # 74166

Service Request Information

CONTACT Name Chartier, Max   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 15, 2019 08:47 AM
Department University Computing Solutions Phone 88538
Location Email chartierm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20101323[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6420 i7-2720QM (2.20GHz, 6M, 4GB)
Serial No. 8JZX5Q1 Location PDR

CPU Intel Core i7-2720QM(2.2GHz, 6MB cache)


OS Unknown Software WIN 7 PRO SP1(64bit), Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010 from P0080720 installed as Office Pro Plus 2007

Wired NIC 5C:26:0A:57:1E:CC


Wireless NIC A0:88:B4:4D:82:F0


Bluetooth NIC C0:F8:DA:E2:34:C7

TECHS Submitted by Bradley Karkanen Contact bkarkanen16@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Oct 16, 2019 07:59 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Megan Thibeault Oct 16, 2019 07:59 AM 
updated!
 Add Attachment
Megan Thibeault Oct 15, 2019 09:00 AM 
Task reassigned to Megan Thibeault.
 Add Attachment
Bradley Karkanen Oct 15, 2019 08:47 AM 
This machine is running Windows 10 1511. It is 
unsupported and needs to be upgraded to 1903.
 Add Attachment