Service Request Ticket - # 74178

Service Request Information

CONTACT Name Bracy, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 15, 2019 01:55 PM
Department Creative Arts Phone 88534
Location Email bracyj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150027[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 27-inch #Z0QW
Serial No. D25Q706YFY13 Location PDR

CPU Intel Core i5(3.3GHz Quad-core)


OS MAC OS X 10.10 (Yosemite) Software Office for MAC from VISA2015004715

Wired NIC 98:5A:EB:E4:62:A0


Wireless NIC AC:29:3A:9F:04:31


Bluetooth NIC AC:29:3A:9F:04:32

TECHS Submitted by Natalie Plasker Contact nplasker15@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Oct 18, 2019 08:03 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Katherine Reynoso Oct 18, 2019 08:03 AM 
Everything Finished and good to go.
 Add Attachment
Katherine Reynoso Oct 17, 2019 04:58 PM 
I put new RAM everything is good to go.
 Add Attachment
Katherine Reynoso Oct 17, 2019 04:27 PM 
Everything fixed, but 20150027[Edit Inv] needs 4GB RAM 
normal type inside.
 Add Attachment
Savannah Sharp Voss Oct 17, 2019 01:27 PM 
****This is an email****
UPDATE:
Old Ed 105:
Adobe Creative Cloud issue (won't let anyone 
sign in) – 20150040[Edit Inv], 20150045[Edit Inv], 20150026[Edit Inv] 
(instructor's station) fixed.
20150027[Edit Inv] – crashes frequently shortly after 
startup, and no personal drive showing up
Old Ed 104: room is open today!
 Mac  #20150047[Edit Inv]
is not connected to the network
has no scanner driver installed for / doesn't 
recognize the large scanner it's connected to

Thanks!
Jen
 Add Attachment
Katherine Reynoso Oct 17, 2019 09:53 AM 
Task reassigned to Katherine Reynoso.
 Add Attachment
Katherine Reynoso Oct 17, 2019 08:23 AM 
I got all computers besides 20150027[Edit Inv] fixed with 
adobe. And Jen said she will have keys for 104 by 
Thursday or Friday, so we can take care of that 
then.
 Add Attachment
Natalie Plasker Oct 15, 2019 01:59 PM 
****This is an email****
Thank you!
Can we add (or start a new ticket for) something 
else I just discovered:

Ol Ed 104 - the on Mac there (#20150047):
is not connected to the network
has no scanner driver installed for / doesn't 
recognize the large scanner it's connected to
Thanks much,
Jen
 Add Attachment
Natalie Plasker Oct 15, 2019 01:55 PM 
****This is an email****
Hello –
Please see below for some issues creating 
disruption for us in the Ol Ed 105 Mac lab:
Adobe Creative Cloud issue (won't let anyone sign 
in) – 20150040[Edit Inv], 20150045[Edit Inv], 20150026[Edit Inv] (instructor's 
station)
20150027[Edit Inv] – crashes frequently shortly after 
startup, and no personal drive showing up
Thank you!
Jen
 Add Attachment