Service Request Ticket - # 74179

Service Request Ticket - # 74179

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Service Request Information

CONTACT	Name	Schaumburg, Ashley	Date	Oct 15, 2019 01:56 PM
	Department	Business Services	Phone	88361
	Location		Email	schaumburga@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190480 (opens in a new window)	Bldg/Room	TODD 219
	Service Tag		Description	Apple 13in MacBook Pro Touch Ba SpcGry #MUHP2LL/A
	Serial No.	FVFYXH61L410	Location	2 weeks pile 04/28-05/12
	CPU	Intel Core i5(1.4GHz quad-core, 8thGEN)
	OS	MAC OS X 10.14 (Mojave)	Software	Microsoft Office from XXXX2019009325;
	Wireless NIC	A4:83:E7:38:EC:34
	Bluetooth NIC	A4:83:E7:0A:41:98

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Tracking

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Oct 24, 2019 02:39 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
John Rushing	Oct 24, 2019 10:45 AM	Task reassigned to Gino Salazar.	Add Attachment
Peter Puettmann	Oct 23, 2019 10:50 AM	Task reassigned to John Rushing.	Add Attachment
Peter Puettmann	Oct 23, 2019 10:49 AM	Contact their live chat online and explain that we learned from a caldigit tech that the firmware on this dock will not work with the DELL ultrasharp 24 monitor when displaying USB-C to USB-C	Add Attachment
Peter Puettmann	Oct 23, 2019 10:42 AM	Caldigit dock is bad. Support number is 691	Add Attachment
Savannah Sharp Voss	Oct 22, 2019 04:00 PM	She would like an HDMI cable brought with it for conference room 245 in Todd Hall. It can just be brought to her with her computer.	Add Attachment
Megan Thibeault	Oct 22, 2019 03:49 PM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Oct 22, 2019 03:49 PM	10/23 @9am	Add Attachment
Natalie Plasker	Oct 22, 2019 01:07 PM	Called, and would like it to be delivered as close to 2pm as possible.	Add Attachment
Joe Collinsworth	Oct 22, 2019 12:05 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Alix Karkanen	Oct 22, 2019 11:44 AM	She'll be out 12-1	Add Attachment
Joe Collinsworth	Oct 22, 2019 10:02 AM	**This is an outgoing email** Hi Ashley, Regarding service request #74179 Description: 10/22NEW EQUIP SETUP: MacBookPro Laptop, +2 monitors, dock and Apple wireless kybrd/mouse to Todd 219 #11548 Your laptop is finished updating and ready to be delivered. Please let me know when I can come set it up for you. Joe	Add Attachment Public
Joe Collinsworth	Oct 22, 2019 08:54 AM	imaging	Add Attachment
Megan Thibeault	Oct 22, 2019 08:48 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Alix Karkanen	Oct 22, 2019 08:32 AM	Ashley called and is ready to be setup today. She would really like someone to come by this morning!	Add Attachment
Tricia Flaherty	Oct 15, 2019 02:00 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Oct 15, 2019 01:56 PM	laptop W#20190480, dock W#20190479, P2418HZ monitor W#20190617, U2419HC monitor W#20190618 andApple Magic Keyboard & Apple Magic Mouse 2 are all on the Inventory counter in ITC008 with Invoice and NEW Equip Setup form	Add Attachment