Service Request Ticket

Service Request Information

CONTACT	Name	Vaughn, Jennifer	Date	Oct 15, 2019 02:10 PM
	Department	Creative Arts/Art	Phone
	Location		Email	vaughnj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20161087 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch Space Gray #MPXT2LL/A
	Serial No.	C02TTN7HHV29	Location	PDR
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	MSDesktopEdOffice201MAC XXXX2016005511; Adobe CC201 (named user: hutchingst@wou.edu) subscription JAN2016 please load base of Adobe CC Desktop;
	Wireless NIC	DC:A9:04:8F:CA:CA
	Bluetooth NIC	DC:A9:04:7E:40:AF

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Oct 17, 2019 11:20 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Katherine Reynoso	Oct 17, 2019 11:20 AM	Finished.	Add Attachment
Katherine Reynoso	Oct 17, 2019 10:11 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Megan Thibeault	Oct 15, 2019 02:40 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Megan Thibeault	Oct 15, 2019 02:40 PM	**This is an email** Hi Megan, I’m in my office from 11:15-12:15 on Thursdays, does that work? Thanks!	Add Attachment
Megan Thibeault	Oct 15, 2019 02:16 PM	Asked Jennifer what time would work best for her	Add Attachment
Megan Thibeault	Oct 15, 2019 02:10 PM	**This is an email** W#20161087 needs to allow Jen Vaughn to add printers and make changes and such. It's a laptop so she can probably bring it over sometime on thursday if someone can be around to help her! I'll leave it up to you to ask when Jen! Thank you! Laura	Add Attachment