Service Request Ticket - # 74190

Service Request Ticket - # 74190

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Service Request Information

CONTACT	Name	Palmer, Brian	Date	Oct 16, 2019 09:09 AM
	Department	Facilities Services	Phone	88048
	Location		Email	palmerb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160111 (opens in a new window)	Bldg/Room	WUC 138
	Service Tag	CV9QPD2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	CV9QPD2	Location	HVAC- heating and cooling station,(monitored by PP), replacing W#20120012)
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511; Andover Continuum HVAC client
	Wired NIC	18:66:DA:1C:B3:3E

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	mcevilld@wou.edu	88507

Tracking

Entered by	Date	Memo
Dave McEvilly			Email Public
Entered by	Date	Memo
Dave McEvilly	Jul 15, 2020 10:05 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dave McEvilly	Jul 15, 2020 10:05 AM	Done	Add Attachment
Dave McEvilly	Jul 10, 2020 10:31 AM	Scheduled for Tuesday 8:30am with RLSM	Add Attachment
Peter Puettmann	Jul 09, 2020 08:30 AM	Task reassigned to Davy Boy McEvilly.	Add Attachment
Bradley Karkanen	Jul 08, 2020 11:39 AM	Task reassigned to Peter Puettmann.	Add Attachment
Bradley Karkanen	Jul 07, 2020 11:41 AM	This is on 10 and back in place ready for Continum to be installed.	Add Attachment
Bradley Karkanen	Jul 06, 2020 10:36 AM	I have this in the office imaging.	Add Attachment
Bradley Karkanen	Jun 08, 2020 10:24 AM	**This is an outgoing email** Hi Brian, I need some additional information regarding service request #74190 Description: WUC HVAC Windows Upgrade on hold till Airboy is upgraded Are we good to upgrade W20160111 over in the WUC now? If so is there an ideal time to do the upgrade?	Add Attachment Public
Megan Thibeault	Jun 05, 2020 04:28 PM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Megan Thibeault	Jun 05, 2020 04:28 PM	I believe we can upgrade this now	Add Attachment
Bradley Karkanen	Dec 10, 2019 08:21 AM	Status changed from (4) On Hold to (7) Waiting for Contact	Add Attachment
Bradley Karkanen	Oct 16, 2019 11:42 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Alix Karkanen	Oct 16, 2019 10:43 AM	**This is an email** We need to hold off on this until the virtual server (airboy) gets upgraded. The HVAC software (continuum) is not compatible with windows 10, therefore will not work. When UCS is ready to upgrade (airboy), which it has a free upgrade, there are steps to follow or we will lose HVAC control for the campus. Please contact me with any questions or concerns. Thank you Brian Palmer	Add Attachment
Stephanie Magee	Oct 16, 2019 09:09 AM	**This is an email** Greetings, I have a computer CPU 20160111 that needs to be upgraded to Windows 10. This CPU controls the heating and cooling units for the WUC, so when the conversion happens, it needs to be quick and also have the Continuum software operational as soon as possible. Please coordinate a time with Brian Palmer to do this so he can test out and ensure Continuum works after the upgrade. I believe there were some scaled down features for this CPU as it is not used as a normal work station. The computer is in a 1st floor storage room 138, in the WUC backhallway that takes a special key to get into it. Brian can get that key or I have it. Thanks! Chelsee -- Chelsee Blatner Assistant Director, Student Engagement Western Oregon University blatnerc@wou.edu (503) 838-8647	Add Attachment