Service Request Ticket - # 74194

Service Request Information

CONTACT Name Pagel, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 16, 2019 11:12 AM
Department Library & Media Services Phone 88881
Location Email pagell@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20101091[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag C5BP1Q1 Description Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
Serial No. C5BP1Q1 Location PDR 2023 Giveaway

CPU Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)


OS Unknown Software MS Office Pro Plus 2010 installed as Office 2007 from P0080246, JAWS Professional v12 w/ remote access from P0080288, Dragon Nat.SpkingPro 11 from P0080293, ZoomText v9.1 MAG/RDR from P0080238

Wired NIC 5C:26:0A:56:08:F4


Wireless NIC 18:3D:A2:51:53:74


Bluetooth NIC 68:A3:C4:47:04:D4

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Oct 18, 2019 08:43 AM 
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Oct 18, 2019 08:43 AM 
I called Lori and told her.
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Katherine Reynoso Oct 17, 2019 02:21 PM 
It just needed to be connected to Ethernet. I told 
front desk person that it is very old and by 
January, they will need a replacement because it 
won't image to Windows 10.
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Katherine Reynoso Oct 17, 2019 11:22 AM 
Task reassigned to Katherine Reynoso.
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Alix Karkanen Oct 16, 2019 11:12 AM 
****This is an email****
Hello,
We have a Dell Latitude laptop 20101091[Edit Inv] that can 
be checked out for use in the library.  It hasn't 
been checked out for about a year as we now have 
Chromebooks.  We tried logging into the laptop 
but it gives us this error message: There are 
currently no logon servers available to service 
the logon request.

At your convenience, can we have someone service 
it?  It is located behind our Checkout Desk in 
the lobby area.  Please let me know if you have 
any questions.

Thank you.

Lori P
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