Service Request Ticket - # 74200

Service Request Information

CONTACT Name Backus, Nick   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 16, 2019 12:07 PM
Department Humanities Division Phone 88851
Location Email backusj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20170685[Edit Inv] (opens in a new window) Bldg/Room BELL 120
Service Tag Description Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK
Serial No. D25W80L7J1G9 Location Sarah Sheldrick, Communication Studies Professor

CPU Intel Core i5(3.0GHz quad -core)


OS MAC OS X 10.12 (macOS Sierra) Software Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2017006552;

Wired NIC 78:7B:8A:C7:3E:D9


Wireless NIC 24:F6:77:02:FF:3E


Bluetooth NIC 24:F6:77:02:FF:3F

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Oct 25, 2019 02:04 PM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar Oct 25, 2019 02:03 PM 
He's all good
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Megan Thibeault Oct 25, 2019 07:41 AM 
Task reassigned to Gino Salazar.
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Joseph Tavares Oct 24, 2019 06:24 PM 
Task reassigned to UCS Tech.
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Joseph Tavares Oct 24, 2019 06:24 PM 
****This is an email****

This Friday 12-1:30. MOnday 12-2, Friday 12-1:30.

I'm in class MW 8-11:50 and F 10-11:50.

I can usually stay later on other days.
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Stephanie Magee Oct 23, 2019 09:27 AM 
Emailed
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Megan Thibeault Oct 21, 2019 07:44 AM 
Task reassigned to Service Request Desk.
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Megan Thibeault Oct 21, 2019 07:44 AM 
Can you contact the user to find out what time we should stop by?
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Stephanie Magee Oct 16, 2019 12:08 PM 
Potential WOU #s:
Printer #31862
Computer #20170685[Edit Inv]
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Stephanie Magee Oct 16, 2019 12:07 PM 
Nick came into the office (I don't have WOU 
#'s) To talk about a few things:
1. his Mac is having a hard time connecting to 
the wifi, he gets an error but couldn't 
remember the error message.
2. His chrome browser linked to his home gmail 
and needs help unlinking the account. 
3. He needs a few other Humanities printers 
added to his computer
4. He is also experiencing slow printing on the 
printer he is connected to. Shandelle and I 
asked him to restart the machine and try a 
different type of PDF. He will update on Monday 
the status of the printing issue.
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