Service Request Ticket - # 74201

Service Request Information

CONTACT Name Tankersley, Daniel   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 16, 2019 01:40 PM
Department Creative Arts Phone 89658
Location Email tankersley@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150050[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 27-inch #Z0QW
Serial No. D25Q708NFY13 Location PDR 2023 Giveaway

CPU Intel Core i5(3.3GHz Quad-core)


OS MAC OS X 10.10 (Yosemite) Software Office for MAC from VISA2015004715

Wired NIC 98:5A:EB:D9:25:A9


Wireless NIC AC:29:3A:9C:F0:21


Bluetooth NIC AC:29:3A:9C:F0:22

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Oct 17, 2019 11:41 AM 
Status changed from (1) Pending to (5) Completed
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Joe Collinsworth Oct 17, 2019 11:41 AM 
done and checked
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Joe Collinsworth Oct 17, 2019 10:51 AM 
imaging
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Joe Collinsworth Oct 16, 2019 04:48 PM 
20150050[Edit Inv] still needs mojave
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Joe Collinsworth Oct 16, 2019 03:14 PM 
20150050[Edit Inv] is getting 
reimaged
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Joe Collinsworth Oct 16, 2019 03:13 PM 
20181025[Edit Inv] and 20181024[Edit Inv] 
look fine to me. 
checked network 
connection
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Megan Thibeault Oct 16, 2019 02:54 PM 
Task reassigned to Joe Collinsworth.
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Megan Thibeault Oct 16, 2019 02:40 PM 
Can you or Joe check this out
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Megan Thibeault Oct 16, 2019 02:40 PM 
Task reassigned to John Rushing.
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Megan Thibeault Oct 16, 2019 02:34 PM 
Priority changed from (3) Priority to (1) Highest Priority.
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Stephanie Magee Oct 16, 2019 01:41 PM 
Located in ITC 001
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Stephanie Magee Oct 16, 2019 01:40 PM 
The wifi computers are working right now but if 
you could take a look at them just in case
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Stephanie Magee Oct 16, 2019 01:40 PM 
****This is an email****
These two machines didn't have a working 
network connection for part of today (they do 
seem to be fine now):
20181024[Edit Inv]
20181025[Edit Inv]
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Stephanie Magee Oct 16, 2019 01:40 PM 
****This is an email****
This machine is giving an error message about 
needing to repair the Library before any 
applications can run, and prompting for admin 
credentials:
20150050[Edit Inv]

Please assist whenever you get a chance. 
Thanks!
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