Service Request Ticket

Service Request Information

CONTACT	Name	Smith, Robin	Date	Oct 16, 2019 02:21 PM
	Department	Social Science	Phone	88357
	Location		Email	smithr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20180208 (opens in a new window)	Bldg/Room	BELL 107
	Service Tag	76B6HQ2	Description	Dell OptiPlex 7050 SFF desktop, i7-7700(3.6GHz QC)
	Serial No.	76B6HQ2	Location	Smart Classroom Instructor Station UPG TBA
	CPU	Intel Core i7-7700 (QC/8MB/8T/3.6GHz/65W)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	54:BF:64:79:B2:05

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Oct 22, 2019 08:28 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Oct 22, 2019 08:28 AM	Installed and AMD Software installed.	Add Attachment
Reggie Johnson	Oct 21, 2019 04:43 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Reggie Johnson	Oct 21, 2019 04:33 PM	This is not working so I started a reimage should be finishing up here in about 10 minutes.	Add Attachment
Reggie Johnson	Oct 18, 2019 09:48 AM	Tried to install Google earth pro but it it isn't installing.	Add Attachment 20191018_094747.jpg
Megan Thibeault	Oct 16, 2019 04:11 PM	Task reassigned to Reggie Johnson.	Add Attachment
Megan Thibeault	Oct 16, 2019 02:30 PM	Lets just install google earth pro but not give her admin rights. We don't want random people having admin rights on SC stations.	Add Attachment
Stephanie Magee	Oct 16, 2019 02:22 PM	Joe mentioned they don't need to be there if it is a Dell. the computer is located in Bell 107	Add Attachment
Stephanie Magee	Oct 16, 2019 02:21 PM	Robin needs Admin rights to download Google Earth Pro for her class. Getting availability	Add Attachment