Service Request Ticket - # 74205

Service Request Ticket - # 74205

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Service Request Information

CONTACT	Name	Burton, Laurie	Date	Oct 16, 2019 03:42 PM
	Department	Natural Science Division	Phone	88345
	Location		Email	burtonl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141250 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	3HTHV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	3HTHV42	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:D4:72:2A

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Tracking

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Oct 29, 2019 01:45 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Oct 29, 2019 01:45 PM	Got her all setup!	Add Attachment
Savannah Sharp Voss	Oct 28, 2019 03:30 PM	Laurie, Gino will be by between 1-4:30pm tomorrow to help you with Paint Shop Pro! We reopened SR# 74205. Thank you, Savannah	Add Attachment
Savannah Sharp Voss	Oct 28, 2019 03:29 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Savannah Sharp Voss	Oct 28, 2019 03:29 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Savannah Sharp Voss	Oct 28, 2019 03:29 PM	Laurie called and said that after the Windows 10 update Paint Shop Pro 9 is giving her some troubles/ is not working. She asked if Gino could come take a look tomorrow.	Add Attachment
Bradley Karkanen	Oct 21, 2019 08:30 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Bradley Karkanen	Oct 18, 2019 11:30 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Gino Salazar	Oct 18, 2019 11:26 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Gino Salazar	Oct 18, 2019 11:26 AM	Can you have this push during the night time then pass the task back to me then I will meet up with her monday for her special settings	Add Attachment
Megan Thibeault	Oct 18, 2019 08:23 AM	Task reassigned to Gino Salazar.	Add Attachment
Stephanie Magee	Oct 16, 2019 03:43 PM	Reggie or Gino? Laurie said they have worked on her machine before and are gr8	Add Attachment
Stephanie Magee	Oct 16, 2019 03:42 PM	Laurie has a very specific computer and was told she should have this one wile she is in the office due to her needs. She will be in her office all day after 10 on Friday. But please come around 11 if possible.	Add Attachment