Service Request Ticket - # 74207

Service Request Ticket - # 74207

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Service Request Information

CONTACT	Name	Wolfe, David	Date	Oct 17, 2019 08:25 AM
	Department	Facilities Services	Phone	88044
	Location		Email	wolfed@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130711 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	35L1M02	Location	PDR
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918
	Wired NIC	34:17:EB:9A:CA:7F

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Oct 31, 2019 10:29 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Oct 31, 2019 10:29 AM	Delivered, he wasn't in his office. He might want printers etc, he will call.	Add Attachment
Katherine Reynoso	Oct 31, 2019 08:03 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Katherine Reynoso	Oct 31, 2019 08:03 AM	Email: Just call me when you want to come, my cell # 503 551-2081 David	Add Attachment
Katherine Reynoso	Oct 29, 2019 11:38 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Katherine Reynoso	Oct 28, 2019 04:42 PM	Reimage finished and back on inventory counter.	Add Attachment
Katherine Reynoso	Oct 28, 2019 04:42 PM	**This is an outgoing email** Hi David, I need some additional information regarding service request #74207 Description: GFA SETUP: W#20181052 to replace W#20130711 for David Wolfe PP108 orig: Dead HD I'm Katherine from UCS. It looks like your dell desktop replacement is ready to be delivered. If you can contact me with a list of preferred times for this week, it would be appreciated. If you have any questions feel free to email me or contact our front office at 503-838-8925. Thank You, Katherine	Add Attachment Public
Katherine Reynoso	Oct 25, 2019 01:00 PM	Started reimage.	Add Attachment
Tricia Flaherty	Oct 17, 2019 10:43 AM	new cpu W#20181052 and new monitor W#20181106 for David Wolf to replace W#20130711 are on the inventory counter in ITC008 with GFA SETUP Form	Add Attachment
Katherine Reynoso	Oct 17, 2019 10:41 AM	**This is an outgoing email** Hi David, I need some additional information regarding service request #74207 Description: Dead HD I'm Katherine from UCS. I helped you earlier with your dead hardrive on your computer. It looks like we are going to need to do a replacement. This might take about week for the replacement to be ready. Additionally, I was able to access some files off you computer. Besides your desktop, is there any other information you will need? I saw there were some items in downloads and pictures. -Katherine	Add Attachment Public
Katherine Reynoso	Oct 17, 2019 08:30 AM	I gave him loaner 20130858	Add Attachment
Megan Thibeault	Oct 17, 2019 08:25 AM	David called and said he has a dead HD. Please get a loaner setup.	Add Attachment