Service Request Ticket - # 74210

Service Request Information

CONTACT Name Jaskoski, Kelly   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 17, 2019 09:31 AM
Department Financial Aid Phone 88774
Location Email jaskoskk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141177[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 8T4NV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 8T4NV42 Location PDR 2023 Giveaway

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 from XXXX2014004298; Adobe Acrobat DC Pro subscription from XXXX2015004716 serialized desktop MAY2016 RENEWED MAY2017

Wired NIC 98:90:96:DA:64:AE

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Oct 22, 2019 10:15 AM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar Oct 22, 2019 10:15 AM 
She should be all good to go
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Megan Thibeault Oct 17, 2019 01:47 PM 
Task reassigned to Gino Salazar.
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Gino Salazar Oct 17, 2019 01:43 PM 
Memory utilization is pegged at 80% for the powerfaids 
server, memory most like needs to be upped or dumped
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Megan Thibeault Oct 17, 2019 12:26 PM 
Task reassigned to Joe Collinsworth.
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Alix Karkanen Oct 17, 2019 09:31 AM 
Kelly says Powerfades isn't working for her, so she 
can't get into a finaid program, and she has to go 
through Excel. She needs help before 10
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