Service Request Ticket - # 74217

Service Request Ticket - # 74217

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Service Request Information

CONTACT	Name	Friesen, Matthew	Date	Oct 17, 2019 03:32 PM
	Department	Service Learning & Career Development	Phone	88041
	Location		Email	friesenm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141195 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	1F6LV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	1F6LV42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:DA:6B:B0

TECHS	Submitted by	Savannah Sharp Voss	Contact	svoss17@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Oct 23, 2019 08:09 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Peter Puettmann	Oct 23, 2019 08:08 AM	done	Add Attachment
Peter Puettmann	Oct 21, 2019 01:54 PM	Task reassigned to Peter Puettmann.	Add Attachment
Stephanie Magee	Oct 21, 2019 11:47 AM	**This is an email** Friends, I had an appt. come up that I need to attend this afternoon. Can we push today's "Gmail to Outlook" setup back from 2pm to 3pm. I will be back in my office at 3p. Thanks! Matt	Add Attachment
Megan Thibeault	Oct 21, 2019 09:11 AM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Megan Thibeault	Oct 21, 2019 09:11 AM	**This is an email** Megan, Thank you for following up with me. How does 2pm this afternoon sound? Matt	Add Attachment
Megan Thibeault	Oct 21, 2019 07:47 AM	Status changed from (2) Scheduled to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Oct 21, 2019 07:47 AM	**This is an outgoing email** Hi Matthew, We were just following up with you regarding a service request that we have for you. (#74217) Description: 10/18 1pm-4pm Microsoft Outlook Setup/Install We missed you last week, when is a good time to stop by this week to get Outlook setup for you? Thanks, Megan Thibeault	Add Attachment Public
Megan Thibeault	Oct 17, 2019 04:11 PM	Office 2019 you don't need the sync tool anymnore	Add Attachment
Savannah Sharp Voss	Oct 17, 2019 03:33 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Savannah Sharp Voss	Oct 17, 2019 03:32 PM	**This is an email** Schedule-wise… Friday, Oct. 18 from 1-4, Monday, Oct. 21 from 1-4, Tuesday, Oct. 22 from 9a-noon …are all good for me. Thanks, Matt	Add Attachment
Savannah Sharp Voss	Oct 17, 2019 03:32 PM	**This is an email** Dear Friends, I began work this week as the new Asst. Dir. of Experiential Learning in the Service Learning and Career Development Center and am in the process of settling into my office. I would like to utilize Microsoft Office for my email but have not been able to set this up on my office computer. Could I schedule someone to help me with this? Thanks for your help! Matt Friesen	Add Attachment