Service Request Ticket - # 74218

Service Request Information

CONTACT Name Scott, Karen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 17, 2019 04:32 PM
Department Humanities Division Phone 88906
Location Email scottk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140369[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6440, i7-4610M Processor
Serial No. 4V8ZN12 Location PDR

CPU Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 34:E6:D7:12:72:EE


Wireless NIC 80:00:0B:4E:10:6F


Bluetooth NIC 80:00:0B:4E:10:73

TECHS Submitted by Savannah Sharp Voss Contact svoss17@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Jan 17, 2020 11:13 AM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Jan 17, 2020 11:13 AM 
Done!
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Megan Thibeault Jan 02, 2020 01:46 PM 
missing laptop replaced with W20140285
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Michael Ellis Dec 11, 2019 04:16 PM 
Task reassigned to Megan Thibeault.
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Michael Ellis Dec 11, 2019 04:16 PM 
Mark as PDR/Lost and deploy a replacement.  I'm emailing Karen now.
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Megan Thibeault Dec 11, 2019 10:22 AM 
Called Karen and gave her an update.
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Megan Thibeault Dec 11, 2019 10:19 AM 
Brittany checked Sophos, W20140369 was not in sophos. Paul hasn't seen it on the network in over a year.
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Megan Thibeault Dec 10, 2019 09:00 AM 
Task reassigned to Michael Ellis.
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Megan Thibeault Dec 10, 2019 09:00 AM 
The laptop is missing, Paul hasn't seen it on the network in over 12 months. Can we chat on what do to...
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Megan Thibeault Nov 14, 2019 02:53 PM 
Called Karen and told her that the surface is no longer supported and we would not be returning it.
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Megan Thibeault Nov 14, 2019 02:42 PM 
Dell laptop

20140369[Edit Inv]
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Bradley Karkanen Nov 13, 2019 01:48 PM 
Task reassigned to Megan Thibeault.
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Bradley Karkanen Nov 13, 2019 01:47 PM 
We could try cracking the ucsadmin password with 
Kali but that is just about the only idea I have left.
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Bradley Karkanen Nov 13, 2019 01:46 PM 
I cannot get back into the Surface despite my efforts. 
I can't get Win 8 reinstalled because we only have 
Pro/Ent media.
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Bradley Karkanen Nov 08, 2019 12:56 PM 
They have decided to not upgrade the Surface and 
will keep it on 8. I have installed new Sophos on it.
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Bradley Karkanen Nov 01, 2019 03:05 PM 
Called to ask about the Surface but no answer
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Bradley Karkanen Oct 30, 2019 01:04 PM 
Updated inventory and delivered it.
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Bradley Karkanen Oct 30, 2019 12:01 PM 
I can't find W20140369 I am prepping Loaner 
20140285[Edit Inv] since she needs it for tomorrow.
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Bradley Karkanen Oct 29, 2019 09:42 AM 
****This is an outgoing email****
Hi Karen,

We were just following up with you regarding a 
service request that we have for you.  (#74218)

Description: ****10/29***  Upgrade to Windows 10- 2 
Devices

I cannot upgrade the Surface 3 to Windows 10 
because it is currently Windows 8.1 Home Edition. It 
can be upgrade to Enterprise allowing us to upgrade 
it to Windows 10 for around $50 but this device 
barely meets the minimum requirements and we 
cannot guarantee that it will run well.
 
Thanks,
Bradley Karkanen
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Bradley Karkanen Oct 29, 2019 09:37 AM 
Surface cannot be upgraded because it is running 
Windows 8.1 home.
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Bradley Karkanen Oct 29, 2019 08:44 AM 
Working on these
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Stephanie Magee Oct 28, 2019 10:26 AM 
****This is an email****
Hi Stephanie,

 

I will need them before Thursday, as we have a 
visitor coming and he’ll need the laptop.

Thanks so much!

 

Karen
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Bradley Karkanen Oct 24, 2019 10:50 AM 
****This is an outgoing email****
Hi Karen,

We were just following up with you regarding a 
service request that we have for you.  (#74218)

Description: *10/17*  Upgrade to Windows 10- 2 
Devices

Unfortunately neither of these machines exist in our 
management system. We will need to pick the 
machines up and reimage them.

Thanks,
Bradley Karkanen
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Bradley Karkanen Oct 24, 2019 10:49 AM 
Looking into this neither of these can be scheduled. 
The Dell doesn't exist in SCCM and neither does the 
Surface.
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Savannah Sharp Voss Oct 17, 2019 04:32 PM 
****This is an email****
Karen,

We can get that scheduled for you!  You will 
need to make sure that you have your documents 
and bookmarks backed up to the H Drive.  If you 
can drop the equipment off here at the UCS 
Service Request Desk we can get them upgraded 
for you.  Whenever you are available to drop 
them off is great, we will just need to know 
how soon you need them back. 

Thank you,
Savannah
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Savannah Sharp Voss Oct 17, 2019 04:32 PM 
****This is an email****
Hello UCS,

 

We have two computers that need updating:

 

PC Division Laptop

Dell laptop

20140369[Edit Inv]

Windows Tablet

Surface 3

20140676[Edit Inv]

 

These are both in BELL 313.

 

Kind Regards,

 

Karen
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