Service Request Ticket

Service Request Information

CONTACT	Name	Litchfield, Donna	Date	Oct 18, 2019 08:53 AM
	Department	Facilities Services	Phone	88903
	Location		Email	litchfid@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20171285 (opens in a new window)	Bldg/Room	PP 123
	Service Tag		Description	Xerox VersaLink C7000/DN Color 11X17 Laser Printer
	Serial No.	6UA327079	Location	Planning Office, Donna Litchfield
	Model	C7000/DN	Hostname	pp-planning
	Notes	ideal for small to mid size workgroups of 5 to 15 users, Up to 35 pages per minute color and black-and-white, Up to 1200 x 2400 dpi, Print up to 11.7" x 17"(Tabloid), Auto Duplex: Standard, Paper Capacity: 620 sheets standard/2,180 max, Trays: Bypass tray- 100sheets & Tray 1- 520 sheets, Printer Memory: 2GB, Ethernet 10/100/1000 Base-T, High-speed USB 3.0, Recommended Monthly Print Volume: Up to 10,000 pages, included: Standard toner cartridges – One of each color (Cyan, Magenta, Yellow): 3,300 pages; Black: 5,300 pages, Base Unit Dimensions: 23.23" W/26.41" D/ 25.08" H Weight: 119.71 lbs, One-year on-site warranty; ALSO ordered: addt'l 520 sheet tray 097S04910 ORDER IN FY18/19 UCS2018007814; IP ADDRESS:140.211.116.41	Ink/Toner Refill
	Wired NIC	9C:93:4E:92:73:4A

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	franklina@wou.edu	88956

Entered by	Date	Memo
Anthony Franklin			Email Public
Entered by	Date	Memo
Anthony Franklin	Nov 05, 2019 10:46 AM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Anthony Franklin	Nov 05, 2019 10:46 AM	Delivered	Add Attachment
Anthony Franklin	Oct 30, 2019 01:38 PM	Status changed from (7) Waiting for Contact to (3) Order in Process	Add Attachment
Anthony Franklin	Oct 30, 2019 01:38 PM	Ordered, and is on its way.	Add Attachment
Anthony Franklin	Oct 22, 2019 09:11 AM	**This is an email** Hi Donna, Thanks for providing the index number. There are two options for cyan toner. Let me know which one you'd prefer. Cyan High Capacity Toner Cartridge, Approximate Yield: 10,100 Page - $339.99 Cyan Standard Capacity Toner Cartridge, Approximate Yield: 3,300 Pages - $181.99 You previously purchased the standard capacity cartridge. Thanks,	Add Attachment
Anthony Franklin	Oct 22, 2019 09:11 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Anthony Franklin	Oct 22, 2019 09:11 AM	Emailed Donna for toner selection	Add Attachment
Stephanie Magee	Oct 18, 2019 09:39 AM	Task reassigned to Anthony Franklin.	Add Attachment
Stephanie Magee	Oct 18, 2019 08:53 AM	**This is an email** My printer WOU#20171285 needs more Cyan toner. Shandelle always helped me with this, was not sure if she is out with baby or not yet. Index no. is PPO908	Add Attachment