Service Request Ticket - # 74225

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 18, 2019 12:35 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20120221[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 27-inch,3.4GHz Quad-Core Intel i7 #Z0M7
Serial No. D25J619ADHJW Location Going to PDR

CPU 3.4GHz Quad-Core Intel Core i7


OS MAC OS X 10.12 (macOS Sierra) Software MS Office 2011 for MAC std from P0086494, Adobe Web Prem CS5 & InDesign CS5 for MAC from P0076844 transferred from old CH311 stations, Image should be similar to ITC104 LAB, Adobe Master Coll. CS6 from P0091311 JULY2013, for use with Vinyl Cutter SureCutsALotPro_USCUTTER from VISA2013003840

Wired NIC A8:20:66:05:2C:13


Wireless NIC 7C:C3:A1:B7:9D:D4


Bluetooth NIC 7C:D1:C3:A1:44:22

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Dec 20, 2019 04:01 PM 
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Dec 20, 2019 04:01 PM 
They all print. Looks good to go.
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John Rushing Dec 20, 2019 10:08 AM 
Task reassigned to Katherine Reynoso.
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Shandelle Plasker Oct 23, 2019 09:20 AM 
Task reassigned to John Rushing.
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Shandelle Plasker Oct 23, 2019 09:20 AM 
Can you please look at this Mac.
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Stephanie Magee Oct 18, 2019 12:35 PM 
A student called from the Campbell 311 Lab
This computer has a popup that says "Your 
computer needs to update software in order to 
print"
Other printers were not printing either, not 
sure if it is the same issue
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