Service Request Ticket - # 74229

Service Request Information

CONTACT Name Ganson, Nancy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 18, 2019 03:53 PM
Department The Research Institute Phone 88808
Location Email gansonn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130833[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6440 Intel i7-4600M(2.9GHz 4M)
Serial No. 3YVWD12 Location PDR

CPU Intel Core i7-4600M(2.9 GHz, 4M) 4thGEN


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 from P0094138; TRANSFER FROM W#20101293: Adobe Acrobat Pro 10 WIN from P0083671 and Adobe Fireworks CS5 WIN from P0083671, Corel Draw Graphics Suite X5 from VISA2011002803, Cyberlink PowerDirector v.11 Ultimate Suite from VISA2012003227, Adobe InDesign CS6 (v.8) License from P0093384; TRANSFER FROM W#20070501: Adobe eLearning Suite2 WIN license from P0079318; TRANSFER from Eric Enright- Adobe CC NAMED USER SEPT2017

Wired NIC EC:F4:BB:38:A7:83


Wireless NIC C4:D9:87:C7:3C:A6


Bluetooth NIC C4:D9:87:C7:3C:AA

TECHS Submitted by Bradley Karkanen Contact bkarkanen16@wou.edu 88925
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Oct 24, 2019 11:15 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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Bradley Karkanen Oct 24, 2019 10:55 AM 
Task reassigned to Joe Collinsworth.
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Bradley Karkanen Oct 21, 2019 08:49 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Bradley Karkanen Oct 21, 2019 08:49 AM 
Setting it in the out box for now.
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Bradley Karkanen Oct 21, 2019 08:48 AM 
It is ready to go.
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Bradley Karkanen Oct 18, 2019 04:25 PM 
Priority changed from (3) Priority to (5) Low Priority.
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Bradley Karkanen Oct 18, 2019 04:25 PM 
Just running some updates on it. Will probably take it 
over Monday she said it is no hurry
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Bradley Karkanen Oct 18, 2019 03:53 PM 
This was sitting on the back shelf with no ticket 
talked to Nancy and she said Roxanna left and that 
she would like this reimaged to be a loaner for TRI. It 
looks like it was already imaged though.
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