Updated inventory for her new dock.

Status changed from (2) Scheduled to (1) Pending

Status changed from (1) Pending to (2) Scheduled

Status changed from (2) Scheduled to (1) Pending

Resolved a power issue.  Will check back in on 
11/1

Switched out dock for new one.  Waiting 2 days to 
contact again for status report.

****This is an email****
Hi Trina, 

After running diagnostics on the dock, we were 
unable to reproduce the issue.  What we've 
decided to do is to temporarily switch your 
dock out with a different one. If it fixes the 
issue, great!  If not, that will tell us that 
the issue is originating from somewhere besides 
the dock.  

Let me know when a good time would be for me to 
come out and install the new dock.  

Thanks,

Task reassigned to Anthony Franklin.

Took laptop dock to troubleshoot.  Will test dock 
on Monday.  

She's not available today, I will send her an email about 
reschedule

****This is an email****
Hello, UCS. Recently, I had a problem with my 
computer freezing up, mouse not working, screen 
still up, but not able to shut down, etc. 
Giovanni came to help...unfortunately, I don't 
have a ticket number for that visit but it was 
sometime in the last week, two weeks.

He told me to contact UCS Help if/when it 
happened again. It happened this last Friday at 
around 5 pm at the end of the day, after hours. 
I shut my computer down through the power 
button, which was the only way to get it to 
close down as control + alt + delete didn't 
work.

It seems to be working fine this morning, but I 
thought I would let you know as Giovanni said 
it may be something more serious and they may 
need to take another look at it.

Thanks.