Service Request Ticket - # 74234

Service Request Information

CONTACT Name Guy, Sybille   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 21, 2019 09:16 AM
Department The Research Institute Phone 88560
Location Email guys@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20160747[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 2KHBYF2 Description Dell Latitude E5470, i7-6600U, 2.6GHz
Serial No. 2KHBYF2 Location PDR

CPU Intel Core i7-6820HQ 6thGEN(Quad Core, 2.7GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; TRANSFER FROM W#20130445 Adobe Acrobat XI Pro(v.11) from P0093203, ASEBA - Child behavior checklist #620E - AGES l½-5 ASEBA- PC MODULE from VISA2016005674 ORDER9404 SEPT2016; VISA2018008604 expires 1-31-2020-SPSS Statistics Premium Faculty Pack from P01059751 til 12-31-2018( SPSS Statisticsv25, Amosv25 in,SamplePowerv3: see T:\Spss\SPSS2x_TRI TERM licensesStatisticsPremFacPack; IBM SPSS Modeler PersonalAuthUser Term license 11-30-16 to 11-29-2017 from P0102937 DEC2016 (9585)

Wired NIC D4:81:D7:95:52:C3


Wireless NIC A8:6B:AD:29:F7:2D

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Oct 24, 2019 02:48 PM 
Status changed from (1) Pending to (5) Completed
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Joe Collinsworth Oct 24, 2019 11:39 AM 
****This is an outgoing email****
Hi Sybille,

Regarding service request #74234

Description: *10/24 8am* Windows 10 update 

I checked your computer and it is done updating and ready 
to use. Let me know if you need anything else set up on it. I 
will stop by this afternoon to make sure we have your 
printers and drive access set up correctly.
Thank you
Joe
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Public
Joe Collinsworth Oct 24, 2019 11:16 AM 
done. checking
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Joe Collinsworth Oct 24, 2019 08:45 AM 
started
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Megan Thibeault Oct 24, 2019 07:58 AM 
Task reassigned to Joe Collinsworth.
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Stephanie Magee Oct 21, 2019 09:16 AM 
Monitors #20130446[Edit Inv]
#20091629[Edit Inv]
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Stephanie Magee Oct 21, 2019 09:16 AM 
Sybille has questions about windows 10 and would 
like to be there when it's updated.
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