Service Request Ticket

Service Request Information

CONTACT	Name	Hendrickson, Dorothy	Date	Oct 21, 2019 10:48 AM
	Department	Registrar’s Office	Phone	88932
	Location		Email	hendrid@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Monitor	Edit WOU #	20170968 (opens in a new window)	Bldg/Room	WEL 207
	Service Tag	2032YV2	Description	Dell UltraSharp 27inch 4K IPS Monitor #U2718Q
	Serial No.	2032YV2	Location	Jason Horne

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Oct 23, 2019 01:21 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joe Collinsworth	Oct 23, 2019 01:20 PM	delivered and setup	Add Attachment
John Rushing	Oct 23, 2019 12:45 PM	Old Service Code: 6WX2FJ2 New Service Code: 2032YV2	Add Attachment
John Rushing	Oct 23, 2019 12:36 PM	Task reassigned to Joe Collinsworth.	Add Attachment
John Rushing	Oct 21, 2019 01:45 PM	Create Dispatch: Success You have successfully submitted request SR1000567111	Add Attachment
Peter Puettmann	Oct 21, 2019 01:36 PM	Task reassigned to John Rushing.	Add Attachment
Peter Puettmann	Oct 21, 2019 01:36 PM	looks like it needs warrantied	Add Attachment
Megan Thibeault	Oct 21, 2019 11:37 AM	Task reassigned to Peter Puettmann.	Add Attachment
Stephanie Magee	Oct 21, 2019 10:48 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Stephanie Magee	Oct 21, 2019 10:48 AM	Dorothy has been helped before with this problem Gino went on Oct. 3rd and got it working, later that day it stopped working again. Someone ( can't recall which tech) came by and took her monitor. Returned it the following Tuesday. It has since stopped functioning again.	Add Attachment