Service Request Ticket

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Service Request Information

CONTACT	Name	Student, Student	Date	Oct 21, 2019 11:37 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181018 (opens in a new window)	Bldg/Room	HL 2nd Floor
	Service Tag		Description	Apple 27-inch iMac with Retina 5K Dispay #Z0VQ
	Serial No.	SC02YN263JV3X	Location	HL 2nd Floor Alcove, replacing W#20130152
	CPU	intel i5 (3.0 GHz, 6-Core, 8th GEN)
	OS	MAC OS X 10.14 (Mojave)	Software	TRANSFER from W#20130152: Roxio Toast Titanium v11 from P0092312 UPGRADED to Roxio Toast Titanium v15 P0104356 UPGRADED to v17 UCS2018009107; QuickTime 7 Pro for MAC from P0057077;
	Wired NIC	38:F9:D3:10:D3:7D
	Wireless NIC	38:F9:D3:D2:AC:F0
	Bluetooth NIC	38:F9:D3:D0:CE:CD

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Tracking

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Nov 19, 2019 02:57 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Nov 19, 2019 02:57 PM	This is all good and ready to go	Add Attachment
Gino Salazar	Nov 12, 2019 02:52 PM	I went over and didnt have issues with this exact machine, I'm going to back later and reimage this one	Add Attachment
Gino Salazar	Oct 29, 2019 02:38 PM	It looks like these computers will have to have newer packages of Adobe CC 2019 installed on them, I will figure out a time where another Tech and I can tag team it and upgrade all there Adobe programs	Add Attachment
Stephanie Magee	Oct 28, 2019 10:14 AM	I gave her the other labs with pp so she wont loose class work	Add Attachment
Stephanie Magee	Oct 28, 2019 10:13 AM	She tried another computer in DMC and got the same prompt	Add Attachment
Stephanie Magee	Oct 28, 2019 09:59 AM	Still not working, I don't think these computers have the correct adobe stuff?	Add Attachment
Stephanie Magee	Oct 28, 2019 09:58 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Stephanie Magee	Oct 28, 2019 09:58 AM	**This is an email** I did log in with my @wou.edu credentials, even signed out and back in again. The WOU # is 20181018. I'm receiving the same error message saying that my trial has expired and that I need to purchase it. The creative cloud says I'm affiliated with WOU.	Add Attachment
Gino Salazar	Oct 25, 2019 01:04 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Oct 25, 2019 01:04 PM	Spoke to the student, its all good	Add Attachment
Gino Salazar	Oct 25, 2019 12:39 PM	Task reassigned to Gino Salazar.	Add Attachment
Reggie Johnson	Oct 21, 2019 04:43 PM	It seems like she needs to sign in to adobe creative cloud using her @wou.edu email and then follow the instructions from there.	Add Attachment
Stephanie Magee	Oct 21, 2019 11:38 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Stephanie Magee	Oct 21, 2019 11:37 AM	Tschwabauer16 V00348406 Trina Schwabauer Takes class in Todd 110 where she uses Photoshop. She uses the DMC for Homework and it is asking her to log in. I've sent an email to the student asking for the WOU # but if possible please check all the computers in DMC to make sure they have the right adobe stuff	Add Attachment