Service Request Ticket

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Service Request Information

CONTACT	Name	Tankersley, Daniel	Date	Oct 21, 2019 01:53 PM
	Department	Creative Arts	Phone	89658
	Location		Email	tankersley@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110390 (opens in a new window)	Bldg/Room	ITC 103
	Service Tag		Description	Apple Mac Pro Two Quad-Core Intel Xeon #Z0LG
	Serial No.	H01470SMEUH	Location	Interactive/Motion Classroom- Rendering Station #1
	CPU	Two 2.4GHz Quad-Core Intel Xeon ¿Westmere¿
	OS	Unknown	Software	bundled with iLife'11, OpenOffice, (Large set of Freeware from Tankersly), Adobe CS5.5 Master Coll. for MAC from P0083034, AutoDesk Ent. Creation Suite(Maya) from P0083231, Multitool installed(plug-in for Maya), Apple Logic Studio v2.1 from P0084359, transferred from W#20101389 Apple Final Cut Studio v3 from P0082160, Adobe Master Coll. CS6 from P0091311 JULY2013
	Wired NIC	3C:07:54:7D:10:F6
	Wireless NIC	28:37:37:0A:32:4F
	Bluetooth NIC	B8:8D:12:45:C8:4A

TECHS	Submitted by	Natalie Plasker	Contact	nplasker15@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Tracking

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Nov 20, 2019 12:01 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joe Collinsworth	Nov 20, 2019 12:01 PM	Closing due to inactivity	Add Attachment
Joe Collinsworth	Nov 13, 2019 12:32 PM	**This is an outgoing email** Hi Daniel, I need some additional information regarding service request #74244 Description: 10/22 at 9am Install Adobe on Mac Pro Can you give me the contact information of your student worker who I talked to a few weeks ago? I'd like to work on getting into the 203 lab to get started on this task. Joe	Add Attachment Public
Joe Collinsworth	Nov 06, 2019 07:47 PM	Stop by between 10 and 12 on wednesday	Add Attachment
Joe Collinsworth	Nov 06, 2019 07:42 PM	He wants an old version of Adobe, not sure if we can legally install it gotta talk to Tricia.	Add Attachment
Joe Collinsworth	Oct 31, 2019 11:42 AM	Left vm	Add Attachment
Joe Collinsworth	Oct 31, 2019 11:10 AM	His office hours are 10-12 Monday and Wednesday	Add Attachment
Joe Collinsworth	Oct 29, 2019 09:36 AM	**This is an outgoing email** Hi Daniel, I need some additional information regarding service request #74244 Description: 10/22 at 9am Install Adobe on Mac Pro I'd like to come take a look at this Mac Pro and get started on updating it. Please let me know when you are free to meet so I can get access to this lab and get started. Thank you Joe	Add Attachment Public
Joe Collinsworth	Oct 22, 2019 04:45 PM	**This is an outgoing email** Hi Daniel, I need some additional information regarding service request #74244 Description: 10/22 at 9am Install Adobe on Mac Pro I talked to your student worker this morning about coming to take a look at this computer but wasn't able to get back in touch with him or get access to OCE203 to begin the installation. Please let me know when you are free to meet so I can come get started on this. Thank you Joe	Add Attachment Public
Megan Thibeault	Oct 22, 2019 07:45 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Megan Thibeault	Oct 22, 2019 07:45 AM	Not sure where this station is at?	Add Attachment
Natalie Plasker	Oct 21, 2019 01:53 PM	**This is an email** Hello, This request is for a Mac Pro located in Old Ed 203, WOU # 20110390 Could we please install Adobe Creative Cloud and enable users to use those applications, like the other Art & Design classroom computers? If the OS of the machine needs to be updated in order to do that, please go right ahead. If the entire computer needs to be re-imaged, that's also fine. I would like to have admin rights on this machine (which I currently already have). Thank you.	Add Attachment