Service Request Ticket - # 74250

Service Request Information

CONTACT Name Villeneuve, XuanXuan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 22, 2019 09:07 AM
Department Business Services Phone 88231
Location Email villeneuvex@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20170255[Edit Inv] (opens in a new window) Bldg/Room ITC 002
Service Tag 4CMSHL2 Description Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
Serial No. 4CMSHL2 Location Emergency Lab Shelf

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552;

Wired NIC D8:9E:F3:0C:60:AB

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact franklinb@wou.edu 89267

Tracking

Entered by Date Memo
Brittany Franklin
Email

Public
Entered by Date Memo
Brittany Franklin Oct 22, 2019 04:34 PM 
Status changed from (1) Pending to (5) Completed
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Brittany Franklin Oct 22, 2019 04:34 PM 
Scan looked good! Cleared the alert.
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Anthony Franklin Oct 22, 2019 03:27 PM 
Task reassigned to Brittany Franklin.
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Anthony Franklin Oct 22, 2019 03:24 PM 
Trash was empty.  Scan is in progress.
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Megan Thibeault Oct 22, 2019 03:08 PM 
Task reassigned to Anthony Franklin.
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Brittany Franklin Oct 22, 2019 09:07 AM 
It looks like the malware is in her trash, so if you just delete everything in the trash in W20170255, it should be good.
I'd go ahead and run another Sophos scan after you clean her trash, though.
Please put in my queue when done :)
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