Service Request Ticket

Service Request Information

CONTACT	Name	Asleson, Elke	Date	Oct 22, 2019 11:25 AM
	Department	Health & Exercise Science	Phone	88173
	Location		Email	aslesoe@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160143 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	20F2QD2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	20F2QD2	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511
	Wired NIC	18:66:DA:1B:CE:8C

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Oct 29, 2019 02:59 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Oct 29, 2019 02:59 PM	Everything good to go.	Add Attachment
Katherine Reynoso	Oct 29, 2019 02:05 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Alix Karkanen	Oct 29, 2019 11:20 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Alix Karkanen	Oct 29, 2019 11:20 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Alix Karkanen	Oct 29, 2019 11:20 AM	2-3 needs printer setup.	Add Attachment
Reggie Johnson	Oct 28, 2019 10:56 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Oct 28, 2019 10:55 AM	This is done	Add Attachment
Reggie Johnson	Oct 25, 2019 03:12 PM	This cpu is imaged, added Asleson as an admin	Add Attachment
Reggie Johnson	Oct 25, 2019 09:12 AM	20160143	Add Attachment
Reggie Johnson	Oct 25, 2019 09:09 AM	Starting the image	Add Attachment
Gino Salazar	Oct 24, 2019 11:56 AM	Task reassigned to Reggie Johnson.	Add Attachment
Gino Salazar	Oct 24, 2019 11:55 AM	We need to reimage this station in RWEC 252	Add Attachment
Megan Thibeault	Oct 22, 2019 02:23 PM	Task reassigned to Gino Salazar.	Add Attachment
Megan Thibeault	Oct 22, 2019 02:22 PM	252	Add Attachment
Alix Karkanen	Oct 22, 2019 11:25 AM	Elke needs help setting up duo and connecting to the new printer server. She could not give me the WOU# on her computer. Best to call her at 541-223-5789	Add Attachment