Service Request Ticket

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Service Request Information

CONTACT	Name	Shahid, Abdus	Date	Oct 22, 2019 11:58 AM
	Department	Institutional Research	Phone	89331
	Location		Email	shahida@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160920 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag		Description	Dell OptiPlex 7040 SFF 16GB (2x8GB) 2133MHz DDR4
	Serial No.	5LSRKH2	Location	Emergency Lab Shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511; JEdit v5.4 (open source), Oracle SQLDeveloper v4.2(on TDrive under Oracle , special install with TNS names file); SAS(base) v9.4 from P0104375(order#9888)+ more JUNE2017
	Wired NIC	50:9A:4C:40:AD:92

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Dec 20, 2019 10:04 AM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
John Rushing	Dec 20, 2019 09:06 AM	In MS Excel go to the Adobe menu on the top ribbon. Then select Preferences. In that popup window uncheck the “Enable Accessibility and Reflow with tagged Adobe PDF”. Next click the Create PDF option that was next to the Preferences option. I selected Sheet(s) and added all sheets from Excel to PDF and then selected Convert to PDF.	Add Attachment
John Rushing	Dec 02, 2019 11:51 AM	I sent an email to setup a time to swap over his system.	Add Attachment
Katherine Reynoso	Nov 26, 2019 10:47 AM	SR 74661. He needs help converting an excel sheet with internal links to PDF. The links don't seem to attach at all. I tried to export PDF through excel as Save As, Convert to Adobe PDF DC, and I tried to create a file through adobe and input the workbook. I made all items that say addlinks are checked. Nothing seems to be working.	Add Attachment
Peter Puettmann	Nov 25, 2019 03:27 PM	Task reassigned to John Rushing.	Add Attachment
Peter Puettmann	Nov 25, 2019 03:27 PM	HIS CPU (AND THE LOANER) ARE IN HIS OFFICE AWAITING JOHN TO COME BACK TO SET UP. He wants john that way he can make sure everything works right.	Add Attachment
Natalie Plasker	Nov 25, 2019 01:27 PM	called and is in his office until 4pm.	Add Attachment
Joe Collinsworth	Nov 25, 2019 11:42 AM	Task reassigned to Peter Puettmann.	Add Attachment
Joe Collinsworth	Nov 25, 2019 11:42 AM	Available anytime today	Add Attachment
Joe Collinsworth	Nov 25, 2019 11:41 AM	Please check this to make sure all his programs are still installed, should be good to go. This was previously in Lisa Schachter's office.	Add Attachment
Joe Collinsworth	Nov 25, 2019 11:38 AM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Joe Collinsworth	Nov 25, 2019 11:38 AM	**This is an email** Hi Joe, Monday will be a good time for the work.	Add Attachment
Joe Collinsworth	Nov 20, 2019 02:58 PM	**This is an outgoing email Hi Abdus, I need some additional information regarding service request #74256 Description: 10/23 asap** Loaner hardrive Your new computer is finished updating and ready to deliver. Please let me know when you are available so I can come set it up for you. Thank you Joe	Add Attachment Public
John Rushing	Nov 20, 2019 01:47 PM	Task reassigned to Joe Collinsworth.	Add Attachment
Anthony Franklin	Nov 13, 2019 10:56 AM	W20160920 has been reimaged. Left on John's desk for custom software installations.	Add Attachment
John Rushing	Nov 11, 2019 11:00 AM	Sophos shows Oct 23 as last login for the name W20160920. I put in for a replacement hard drive and it was swapped while I was out on Vacation. I returned the old HD when I got back, it was boxed up on my desk.	Add Attachment
Anthony Franklin	Nov 05, 2019 03:28 PM	Task reassigned to John Rushing.	Add Attachment
Megan Thibeault	Nov 05, 2019 02:03 PM	Didn't this get done?	Add Attachment
Anthony Franklin	Oct 30, 2019 10:23 AM	Waiting on Dell warranty	Add Attachment
Stephanie Magee	Oct 30, 2019 10:13 AM	Task reassigned to Anthony Franklin.	Add Attachment
Stephanie Magee	Oct 30, 2019 10:13 AM	Did this get swapped out and returned?	Add Attachment
Anthony Franklin	Oct 30, 2019 10:04 AM	Task reassigned to UCS Tech.	Add Attachment
Anthony Franklin	Oct 28, 2019 09:47 AM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Megan Thibeault	Oct 25, 2019 01:56 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
John Rushing	Oct 24, 2019 02:09 PM	DELL DISPATCH: SR1000968915	Add Attachment
Anthony Franklin	Oct 23, 2019 11:21 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Anthony Franklin	Oct 23, 2019 11:21 AM	Loaner delivered and set up.	Add Attachment
Anthony Franklin	Oct 23, 2019 10:23 AM	Loaner W20190866	Add Attachment
Anthony Franklin	Oct 23, 2019 09:53 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Anthony Franklin	Oct 23, 2019 09:53 AM	Loaner going out. Updated in Loaner List.	Add Attachment
Anthony Franklin	Oct 23, 2019 09:34 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Anthony Franklin	Oct 23, 2019 09:34 AM	Task reassigned to Anthony Franklin.	Add Attachment
Stephanie Magee	Oct 23, 2019 09:24 AM	Task reassigned to UCS Tech.	Add Attachment
Stephanie Magee	Oct 23, 2019 09:24 AM	Task reassigned to UCS Tech.	Add Attachment
Stephanie Magee	Oct 23, 2019 09:24 AM	Abdus called and this wasn't delivered yesterday	Add Attachment
Katherine Reynoso	Oct 22, 2019 03:31 PM	Dead hardrive. I will provide them with a loaner because old one will get replaced.	Add Attachment
Gino Salazar	Oct 22, 2019 03:00 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Megan Thibeault	Oct 22, 2019 12:02 PM	Task reassigned to Gino Salazar.	Add Attachment
Alix Karkanen	Oct 22, 2019 11:58 AM	Every time Abdus tries to save a file to his computer, it crashes and shuts down.	Add Attachment