Service Request Ticket - # 74259

Service Request Information

CONTACT Name Ryals, Sharyne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 22, 2019 12:21 PM
Department Social Science Phone 88288
Location Email ryalss@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20181436[Edit Inv] (opens in a new window) Bldg/Room BELL 231A
Service Tag Description Xerox VersaLink C400 Color Laser Printer #C400/DN
Serial No. 7HB462337B Location Social Science Division local on W#20160958

Model C400/DN Hostname colorprinter.wou.edu
Notes Best for workteams of 2 to 10 users, Color: up to 36 ppm/Black: up to 36 ppm, First Print Out Time: 13 Seconds (Color), Maximum Print Size: 8.5 x 14" /Minimum, Print Size: 3 x 5", Automatic Duplexing on C400/DN, Print Resolution: 600 x 600 dpi, USB 3.0 and Ethernet Connectivity, 150-Sheet Bypass & 550-Sheet Input Trays, 5" Touchscreen LCD; Easy-Access USB Port, Recommended Monthly Print Volume:Up to 5,000 pages per month, Monthly Duty Cycle Max: 80,000 Pages; NOT STUDENT TECH; Network Printer, IP:140.211.76.8 Ink/Toner Refill

Wired NIC 9C:93:4E:65:D4:9D

TECHS Submitted by Savannah Sharp Voss Contact svoss17@wou.edu 88925
Primary Technician Contact franklina@wou.edu 88956

Tracking

Entered by Date Memo
Anthony Franklin
Email

Public
Entered by Date Memo
Anthony Franklin Oct 22, 2019 01:33 PM 
Status changed from (1) Pending to (5) Completed
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Anthony Franklin Oct 22, 2019 01:33 PM 
Changed printer to prioritize bypass tray.  Fixed 
issue.
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Shandelle Plasker Oct 22, 2019 12:33 PM 
Task reassigned to Anthony Franklin.
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Savannah Sharp Voss Oct 22, 2019 12:21 PM 
SS-Color Printer is giving an error when they try 
to print pages.  The pop-up says error with job, 
but when clicked on to see more, nothing comes up 
or it says "See jobs app".
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