Service Request Ticket - # 74261

Service Request Information

CONTACT Name Melchor-Ayala, Omar   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 22, 2019 02:06 PM
Department Criminal Justice Phone 89219
Location Email ayalao@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190493[Edit Inv] (opens in a new window) Bldg/Room MA 217
Service Tag Description Apple 13in MacBook Pro Touch Bar SpcGry #Z0W5
Serial No. FVFZG1YSL414 Location Omar Melchor Ayala, NEW T/TT CJ

CPU Intel Core i5(1.4GHz quad-core, 8thGEN)


OS MAC OS X 10.14 (Mojave) Software Microsoft Office from XXXX2019009325;

Wireless NIC A4:83:E7:83:21:36


Bluetooth NIC A4:83:E7:C3:6F:F9

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Alix Karkanen Nov 07, 2019 04:24 PM 
Omar just called and said that he keeps getting a 
pop up that says 'Device enrollment - cannot 
configure mac' He will be in the rest of the day 
for someone to come by. He would also like a 
different keyboard.
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John Rushing Nov 04, 2019 04:51 PM 
Status changed from (1) Pending to (5) Completed
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John Rushing Nov 04, 2019 04:51 PM 
Task reassigned to Peter Puettmann.
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John Rushing Nov 04, 2019 04:51 PM 
Computer and monitor are setup.
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Peter Puettmann Nov 04, 2019 03:38 PM 
Task reassigned to John Rushing.
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John Rushing Nov 04, 2019 08:48 AM 
He would like it setup/delivered at 2:30pm on 
11/4/2019.
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Megan Thibeault Nov 04, 2019 07:49 AM 
Task reassigned to Peter Puettmann.
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Katherine Reynoso Nov 01, 2019 12:06 PM 
Got it started on the stand up desk.
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Megan Thibeault Oct 30, 2019 05:23 PM 
Task reassigned to UCS Tech.
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Megan Thibeault Oct 30, 2019 05:23 PM 
Priority changed from (3) Priority to (1) Highest Priority.
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Megan Thibeault Oct 30, 2019 05:23 PM 
This needs setup ASAP. Please get imaged and contact Omar.
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Tricia Flaherty Oct 22, 2019 02:07 PM 
the new equipment is on Inventory counter in ITC008 with 
NEW HIRE setup form
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Tricia Flaherty Oct 22, 2019 02:06 PM 
Omar is changing from being a NTT to a T/TT NEW 
position in CJ.  His current desktop W#20140655[Edit Inv] iMAc 
desktop will remain in CJ for NTT use(ask Jen Willard 
where it should go)  HE is getting NEW apple laptop 
W#20190493[Edit Inv] and a monitor W#20190494[Edit Inv] for use in his 
office in MA217.
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