Service Request Ticket - # 74262

Service Request Information

CONTACT Name Morrison, Alexis   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 22, 2019 02:30 PM
Department Disability Access Services Phone 88250
Location Email morrisona@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20161082[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch Space Gray #MPXT2LL/A
Serial No. C02TTN6XHV29 Location PDR

CPU Intel Core i5(2.3GHz dual-core, 64MB eDRAM)


OS MAC OS X 10.12 (macOS Sierra) Software MSDesktopEdOffice201*MAC XXXX2016005511;

Wireless NIC DC:A9:04:8F:86:C2


Bluetooth NIC DC:A9:04:7E:A4:D7

TECHS Submitted by Savannah Sharp Voss Contact svoss17@wou.edu 88925
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Oct 22, 2019 03:20 PM 
Status changed from (1) Pending to (5) Completed
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Joe Collinsworth Oct 22, 2019 03:20 PM 
mapped both
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Megan Thibeault Oct 22, 2019 02:52 PM 
Task reassigned to Joe Collinsworth.
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Savannah Sharp Voss Oct 22, 2019 02:30 PM 
Alexis started her computer and the Drives were 
missing.  We tried searching for them, and 
rebooted her computer, but they are still missing.
She uses a macbook.
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