Service Request Ticket - # 74265

Service Request Ticket - # 74265

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Service Request Information

CONTACT	Name	Kennedy, Lauren	Date	Oct 22, 2019 03:35 PM
	Department	Facilities Services	Phone	88080
	Location		Email	kennedyl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150003 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	3NNKV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	3NNKV42	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:DD:A6:4A

TECHS	Submitted by	Savannah Sharp Voss	Contact	svoss17@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Nov 26, 2019 03:40 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Nov 26, 2019 03:40 PM	It upgraded to 10.	Add Attachment
Katherine Reynoso	Nov 26, 2019 03:30 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katherine Reynoso	Nov 21, 2019 04:20 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Katherine Reynoso	Nov 21, 2019 04:20 PM	She said she was on windows 10. Bradley checked and she isn't. Sounds like she doesn't want it. I'm going to close the ticket.	Add Attachment
Bradley Karkanen	Nov 21, 2019 04:11 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Stephanie Magee	Nov 20, 2019 02:13 PM	Had two contacts for Lauren so I got rid of the wrong one	Add Attachment
Stephanie Magee	Nov 20, 2019 02:12 PM	Contact changed from Lauren Kennedy to Lauren Kennedy.	Add Attachment
Stephanie Magee	Nov 20, 2019 02:11 PM	Wrong email -I've updated our system Please push this for overnight on 11/21	Add Attachment
Bradley Karkanen	Nov 08, 2019 12:10 PM	**This is an outgoing email** Hi Lauren, We were just following up with you regarding a service request that we have for you. (#74265) Description: 10/22 Update to Windows 10 I have scheduled your upgrade for tonight please leave your machine on and it should do everything tonight. Thanks, Bradley Karkanen	Add Attachment Public
Alix Karkanen	Nov 07, 2019 03:54 PM	**This is an email** Anytime is fine. We just need a heads up. All our files should be ready!	Add Attachment
Alix Karkanen	Nov 07, 2019 03:54 PM	**This is an email** Hi! I called a while back to schedule a Windows update for a couple of computers at Facilities Services. I was told I would receive an email confirming the appointment but I have not received anything yet. I was just wondering if there was something else I needed to do. Thanks, Lauren	Add Attachment
Bradley Karkanen	Oct 24, 2019 10:45 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Savannah Sharp Voss	Oct 22, 2019 03:35 PM	Lauren would like an after hours update to Windows 10. I let her know you would be in contact with her and that she needs to back up her documents and bookmarks to H Drive and that they will need to leave their computers on the night of.	Add Attachment