Service Request Ticket - # 74272

Service Request Information

CONTACT Name Bradley, Brenda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 23, 2019 10:10 AM
Department Mathematics Phone 88836
Location Email bradleybn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20190495[Edit Inv] (opens in a new window) Bldg/Room MNB
Service Tag 2F711Z2 Description Dell XPS 2in1 15in 7-8705GQuad(8th)16GB 256GB SSD
Serial No. 2F711Z2 Location Tracy Boyson

CPU Intel Core i7-8750G Quad core(up to 4.1GHz, 8M )


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; TRANSFER from W#20141244: Geometer's Sketchpad v5 from VISA2018008830 MAR2019 SR#71586 *can also be used on home station or laptop; Techsmith Camtasia 2019 Education v.19 single user license VISA2018009203 JUNE2019--SEE SR#74272;

Wireless NIC 9C:B6:D0:9C:1A:19


Bluetooth NIC 9C:B6:D0:9C:1A:1A


AUX NIC 98:E7:43:CA:D5:08


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public

Entered by Date Memo
Joe Collinsworth Nov 05, 2019 08:26 AM
Status changed from (1) Pending to (5) Completed
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Joe Collinsworth Nov 05, 2019 08:26 AM
they found the 
adapter too
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Joe Collinsworth Nov 05, 2019 08:26 AM
delivered stylus
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Joe Collinsworth Nov 05, 2019 07:53 AM
****This is an outgoing email****
Hi Brenda,

I need some additional information regarding service 
request #74272

Description: Deliver PEN that is for use with XPS 15 
W#20190495[Edit Inv] for Brenda Bradley

Hi Brenda, your stylus has arrived and is ready to be 
delivered, please let me know when you are in the office so I 
can bring it over to you.
Thank you
Joe
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Tricia Flaherty Nov 04, 2019 04:19 PM
this is a link to what it should look like 
https://www.dell.com/en-us/shop/dell-adapter-usb-c-to-
usb-a-30/apd/470-abne/pc-accessories
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Tricia Flaherty Nov 04, 2019 04:18 PM
on Friday 11-1-2019 Sharon Price was asking for Brenda 
about a USB-C to USB-c adapter that should have been 
with the laptop(in the bag) ... I asked that they take a 
closer look in the bag for it but never got a response.  Do 
you remember seeing the adapter in the imaging or 
setup and delivery of this laptop?  Can you help her 
check bag if you see her when you deliver the pen?   I do 
not have one to give them and it should have been with 
the laptop.  Sharon never responded to my email so 
there is always a chance they found it and just did not 
respond as well. 
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Tricia Flaherty Nov 04, 2019 04:15 PM
Status changed from (5) Completed to (1) Pending
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Tricia Flaherty Nov 04, 2019 04:15 PM
We have received the Dell Active pen for Brenda Bradley to 
use with XPS 15 laptop. See Tricia to get PEN to deliver and 
setup for Brenda
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Joe Collinsworth Oct 29, 2019 08:25 AM
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Oct 28, 2019 05:03 PM
Task reassigned to Joe Collinsworth.
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Peter Puettmann Oct 28, 2019 04:59 PM
delivered the computer only to realize it wasnt imaged. Start the image. I need someone to be there at 8am and make sure the image took and install Camtasia AND license it!! 
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Peter Puettmann Oct 28, 2019 10:37 AM
LEFT VM 
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Stephanie Magee Oct 25, 2019 12:57 PM
Task reassigned to Peter Puettmann.
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Stephanie Magee Oct 25, 2019 12:56 PM
For Monday 10/28 
That would be great, thank you! I can meet at 
any of the following times:

between 8 am and 8:45 am; 
between 11 am and 12:45 pm; 
between 2 pm and 2:45 pm
or between 4 and 5 pm.
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Tricia Flaherty Oct 23, 2019 10:40 AM
we have not received the DELL PEN yet but please proceed 
with Setup and delivery and we will match up pen with user 
when it arrives.
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Tricia Flaherty Oct 23, 2019 10:29 AM
Software to be transferred from W#20141244[Edit Inv] to 
new laptop for Brenda: 
Geometer's Sketchpad v5 from VISA2018008830
T:\Geometer's Sketchpad\Geometer's Sketchpad 5
Techsmith Camtasia 2019 Education v.19 single 
user license VISA2018009203
T:\camtasia\Camtasia_Ed_2019_v19
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Tricia Flaherty Oct 23, 2019 10:10 AM
Dell XPS 2in1 15in W#20190495[Edit Inv] & dock W#20190496[Edit Inv] to 
Maaske307 to replace W#20141244[Edit Inv] for Brenda Bradley 
MATH NTT is on counter in ITC008 with GFA Setup form
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