Service Request Ticket

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Service Request Information

CONTACT	Name	Tankersley, Daniel	Date	Oct 23, 2019 01:08 PM
	Department	Creative Arts	Phone	89658
	Location		Email	tankersley@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20190540 (opens in a new window)	Bldg/Room	SSC 202N
	Service Tag		Description	Xerox Phaser 3260DNI Wireless Mono Laser Printer
	Serial No.	K8A265719	Location	Daniel Tankersley
	Model	3260/DNI	Hostname
	Notes	up to 29 ppm Maximum print resolution: 600 x 600 dpi (up to 4800 x 600 enhanced image quality) Black Print Quality, 50sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, Wireless capable, 1 year warranty, PCL 5e emulation, PCL 6 emulation, PostScript 3 support and Mobile printing: Apple AirPrint, Xerox PrintBack; USB LOCAL PRINTER !!RMA REPLACED by NEW MODEL B210/DNI W#20190846 assigned to replacement!!	Ink/Toner Refill	Standard Capacity Print Cartridge: 1,500 pages 106R02775 High Capacity Print Cartridge: 3,000 pages 106R02777 Drum Cartridge: 10,000 pages*** 101R00474
	Wired NIC	9C:93:4E:3C:DD:34

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	franklina@wou.edu	88956

Tracking

Entered by	Date	Memo
Anthony Franklin			Email Public
Entered by	Date	Memo
Anthony Franklin	Dec 11, 2019 03:08 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Anthony Franklin	Dec 11, 2019 03:08 PM	Delivered and set up	Add Attachment
Anthony Franklin	Dec 09, 2019 02:34 PM	Peter and I went out to deliver and set up, but Daniel never showed. W20190540 is back in ITC 008.	Add Attachment
Anthony Franklin	Dec 09, 2019 10:17 AM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Anthony Franklin	Dec 09, 2019 10:17 AM	Priority changed from (5) Low Priority to (3) Priority.	Add Attachment
Anthony Franklin	Dec 06, 2019 10:46 AM	Hi Daniel, I never heard anything after my last email. I still have SR#74279 for a local USB printer setup in OED 202N and SR#74299 for sprinter setup in OED 245. Is there a good time today for me to come set these up for you? Thanks,	Add Attachment
Anthony Franklin	Nov 21, 2019 10:55 AM	User unresponsive. Set priority to Low.	Add Attachment
Anthony Franklin	Nov 21, 2019 10:54 AM	Priority changed from (3) Priority to (5) Low Priority.	Add Attachment
Anthony Franklin	Nov 12, 2019 11:03 AM	**This is an email** Hi Daniel, I still have these two printers for you that are available to be set up. Just wanted to check back in with you and see if those rooms were ready to have the printers installed yet. SR#74299 calls for a printer to be set up in OED 245, and SR#74279 calls for a new local printer to be set up in OED 202N. Thanks!	Add Attachment
Anthony Franklin	Nov 12, 2019 11:03 AM	Status changed from (4) On Hold to (7) Waiting for Contact	Add Attachment
Anthony Franklin	Nov 12, 2019 11:03 AM	Contacted Daniel again regarding this printer to see if he's ready to have it set up.	Add Attachment
Anthony Franklin	Nov 07, 2019 02:40 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Anthony Franklin	Nov 07, 2019 02:40 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Anthony Franklin	Nov 07, 2019 02:40 PM	Reached out to Daniel on 10/28 and he said they are still remodeling and that he would contact me when they are done and he wants me to install the printer.	Add Attachment
Anthony Franklin	Oct 28, 2019 12:09 PM	Status changed from (6) Ready to Deliver to (4) On Hold	Add Attachment
Anthony Franklin	Oct 28, 2019 11:50 AM	Status changed from (5) Completed to (6) Ready to Deliver	Add Attachment
Anthony Franklin	Oct 24, 2019 10:41 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Oct 23, 2019 01:45 PM	Task reassigned to Anthony Franklin.	Add Attachment
Tricia Flaherty	Oct 23, 2019 01:08 PM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	Oct 23, 2019 01:08 PM	This is on inventory counter in ITC008 with Invoice; It should be set up as a local USB printer for Daniel Tankersley in ED202N	Add Attachment