Service Request Ticket - # 74282

Service Request Information

CONTACT Name Behmard, Hamid   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 23, 2019 03:07 PM
Department Mathematics Phone 88869
Location Email behmarh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190535[Edit Inv] (opens in a new window) Bldg/Room NS 104
Service Tag 1RNQ1Z2 Description Dell Latitude 5401, I7-9850H(6 core 2.6GHZ)
Serial No. 1RNQ1Z2 Location Hamid Behmard, Division Chair replaces W#20140673

CPU Intel Core i5-9400H 9thGen(Quad 2.5GHz, 8M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;

Wired NIC 98:E7:43:67:A9:8F


Wireless NIC 50:EB:71:EB:90:CE


Bluetooth NIC 50:EB:71:EB:90:D2

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Lourdes Salazar Dec 17, 2020 02:18 PM 
needs personal files off of it
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Lourdes Salazar Dec 17, 2020 02:15 PM 
dropped off.
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Stephanie Magee Dec 17, 2020 10:28 AM 
he will drop off #20140673[Edit Inv] machine at 11:30 today
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Stephanie Magee Dec 16, 2020 11:20 AM 
I sent an email asking if he returned his 20140673[Edit Inv]
was returned
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Peter Puettmann Jun 19, 2020 02:52 PM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Jun 19, 2020 02:52 PM 
yup!
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Megan Thibeault Jun 19, 2020 02:50 PM 
Task reassigned to Peter Puettmann.
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Megan Thibeault Jun 19, 2020 02:50 PM 
I think this is the one you are reimaging for Kirsten? And this can be closed now?
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Joe Collinsworth Feb 20, 2020 03:51 PM 
He will email me when he brings it in
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Joe Collinsworth Feb 20, 2020 03:50 PM 
Need to get his macbook back
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Joe Collinsworth Feb 20, 2020 03:50 PM 
Status changed from (5) Completed to (1) Pending
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Joe Collinsworth Nov 07, 2019 04:20 PM 
Status changed from (1) Pending to (5) Completed
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Joe Collinsworth Nov 07, 2019 04:20 PM 
Delivered and setup. Hamid drilled a hole in his desk with 
alarming precision
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Joe Collinsworth Nov 07, 2019 11:06 AM 
at 3 today
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Joe Collinsworth Nov 07, 2019 11:01 AM 
****This is an outgoing email****
Hi Hamid,

I need some additional information regarding service 
request #74282

Description: GFA SETUP: Dell Latitude 5401W#20190535[Edit Inv] & 
dock to replace Macbook Air W#20140673[Edit Inv] NS Chair 
workstation NS104 

Your new laptop is finished updating and ready to be 
delivered. Please let me know when you are available so I 
can come set this up for you.
Thank you
Joe
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Public
Katherine Reynoso Nov 07, 2019 10:28 AM 
Task reassigned to Joe Collinsworth.
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Katherine Reynoso Nov 07, 2019 10:27 AM 
Reimage finished
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Katherine Reynoso Nov 07, 2019 08:48 AM 
Reimage started
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Megan Thibeault Nov 05, 2019 08:45 AM 
Task reassigned to Katherine Reynoso.
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Tricia Flaherty Oct 23, 2019 03:07 PM 
Laptop W#20190535[Edit Inv] LAT5401 and Dell WD15 dock 
W#20181451[Edit Inv] are on the INVENTORY COunter in ITC008 
with GFA setup form to go to Hamid Behmard to replace 
W#20140673[Edit Inv] his NS Dept Chair laptop
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