Service Request Ticket

Service Request Information

CONTACT	Name	Ganson, Nancy	Date	Oct 23, 2019 03:23 PM
	Department	The Research Institute	Phone	88808
	Location		Email	gansonn@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160187 (opens in a new window)	Bldg/Room	TODD 229
	Service Tag		Description	Apple MacBook Air 13-inch #Z0TB
	Serial No.	C1MS22SYH3QK	Location	TRI - Loaner
	CPU	Intel Core i5(1.6GHz dual-core, 3MB L3)
	OS	MAC OS X 10.11 (El Capitan)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC and above XXXX2016005511
	Wireless NIC	98:01:A7:CE:D3:67
	Bluetooth NIC	98:01:A7:CE:D3:68

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Savannah Sharp Voss	Nov 12, 2019 03:44 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Savannah Sharp Voss	Nov 12, 2019 03:44 PM	Nancy came by and picked this up.	Add Attachment
Reggie Johnson	Nov 01, 2019 04:20 PM	Setting this in the outbox.	Add Attachment
Reggie Johnson	Nov 01, 2019 09:30 AM	This is done	Add Attachment
Reggie Johnson	Oct 30, 2019 10:48 AM	Todd 228	Add Attachment
Reggie Johnson	Oct 28, 2019 10:56 AM	image is nearly done jsut need to add add. soft	Add Attachment
Reggie Johnson	Oct 25, 2019 09:57 AM	re-imaging at my desk.	Add Attachment
Megan Thibeault	Oct 25, 2019 07:45 AM	Task reassigned to Reggie Johnson.	Add Attachment
Stephanie Magee	Oct 23, 2019 03:39 PM	Left in in box	Add Attachment
Stephanie Magee	Oct 23, 2019 03:23 PM	Nancy received this TRI laptop from a staff member and she would like it reimaged for a new staff coming in to TRI next week	Add Attachment