Service Request Ticket

Service Request Information

CONTACT	Name	Guy, Sybille	Date	Oct 24, 2019 08:48 AM
	Department	The Research Institute	Phone	88560
	Location		Email	guys@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20181395 (opens in a new window)	Bldg/Room	TODD
	Service Tag		Description	Apple 13-inch MacBook Pro, Space Gray #Z0UK
	Serial No.	FVFYN3E7HV2H	Location	Box 11
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.14 (Mojave)	Software	MSDesktopEdOffice201*MAC XXXX2018007938; IBM SPSS Statistics Premium Faculty Pack Academic Term license (12/12/2019-12/31/2020) VISA2019010322 (order11716);
	Wireless NIC	38:F9:D3:5C:F1:62
	Bluetooth NIC	38:F9:D3:DA:A5:08

TECHS	Submitted by	Joe Collinsworth	Contact	jcollinsworth17@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Oct 24, 2019 03:02 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joe Collinsworth	Oct 24, 2019 03:02 PM	They're working on finding extra supplies for this setup	Add Attachment
Joe Collinsworth	Oct 24, 2019 03:02 PM	Will wait to hear back on equip setup	Add Attachment
Joe Collinsworth	Oct 24, 2019 11:43 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Joe Collinsworth	Oct 24, 2019 11:40 AM	**This is an outgoing email** Hi Sybille, Regarding service request #74285 Description: Reimage and transfer computer to new TRI staff office I finished reimaging this Macbook and delivered it back to your office. I talked with Nancy about getting the new office set up and we can discuss this in more detail this afternoon. Thank you Joe	Add Attachment Public
Joe Collinsworth	Oct 24, 2019 10:50 AM	finished	Add Attachment
Joe Collinsworth	Oct 24, 2019 09:01 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Joe Collinsworth	Oct 24, 2019 08:53 AM	imaging	Add Attachment
Joe Collinsworth	Oct 24, 2019 08:48 AM	This was Jeff Denton's old computer and TRI would like to have it repurposed for a new staff office. They will request a dock to be purchased separately.	Add Attachment