Service Request Ticket

Service Request Information

CONTACT	Name	Nevius, Frank	Date	Oct 24, 2019 10:23 AM
	Department	Humanities Division	Phone	88537
	Location		Email	neviusf@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20180224 (opens in a new window)	Bldg/Room	NPE 113
	Service Tag	7636HQ2	Description	Dell OptiPlex 7050 SFF desktop, i7-7700(3.6GHz QC)
	Serial No.	7636HQ2	Location	Instructor Station
	CPU	Intel Core i7-7700 (QC/8MB/8T/3.6GHz/65W)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	54:BF:64:79:6C:41

TECHS	Submitted by	Shion Wakita	Contact	swakita14@wou.edu	88925
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Megan Thibeault	Jan 07, 2020 02:01 PM	Task reassigned to Self Resolved.	Add Attachment
Megan Thibeault	Jan 07, 2020 02:01 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Stephanie Magee	Jan 06, 2020 08:23 AM	Task reassigned to UCS Tech.	Add Attachment
Stephanie Magee	Jan 06, 2020 08:23 AM	Yes this is an issue but only in the class room. He is in a new classroom this term so he doesn't need it anymore.	Add Attachment
Natalie Plasker	Jan 03, 2020 10:30 AM	Left VM	Add Attachment
Stephanie Magee	Dec 11, 2019 03:21 PM	Left VM	Add Attachment
Alix Karkanen	Oct 24, 2019 10:28 AM	Left a voicemail	Add Attachment
Megan Thibeault	Oct 24, 2019 10:25 AM	Task reassigned to Service Request Desk.	Add Attachment
Megan Thibeault	Oct 24, 2019 10:25 AM	Can you contact this user and find out when we can meet with him next in NPE113 to test his file.	Add Attachment
Shion Wakita	Oct 24, 2019 10:23 AM	Sound was coming out just fine in his office computer, but when he tries to play it in the PC in NPE113, there is no sound. Other audio sources from that PC works fine (ex. Youtube)	Add Attachment