Service Request Ticket

Service Request Information

CONTACT	Name	Wade, Philip	Date	Oct 24, 2019 01:39 PM
	Department	Natural Science Division	Phone	88225
	Location		Email	wadep@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130133 (opens in a new window)	Bldg/Room	NS
	Service Tag	9NCG8Y1	Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	9NCG8Y1	Location	Lab loaner, NS114 station #11 Summer Hold NS 216
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0091491
	Wired NIC	B8:CA:3A:8A:F6:68

TECHS	Submitted by	Savannah Sharp Voss	Contact	svoss17@wou.edu	88925
	Primary Technician		Contact	franklina@wou.edu	88956

Entered by	Date	Memo
Anthony Franklin			Email Public
Entered by	Date	Memo
Anthony Franklin	Oct 28, 2019 03:21 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Anthony Franklin	Oct 28, 2019 03:21 PM	Computer and printer are set up.	Add Attachment
Anthony Franklin	Oct 28, 2019 08:46 AM	**This is an email** Hi Philip, I have imaged your computer for NS114 and it is ready to install in your room. Let me know when a good time would be for me to come down and set it up. For this installation, I'll need you to be available to log in so I can make sure you have everything you need installed on it. Thanks,	Add Attachment
Anthony Franklin	Oct 28, 2019 08:46 AM	Status changed from (6) Ready to Deliver to (7) Waiting for Contact	Add Attachment
Anthony Franklin	Oct 25, 2019 02:12 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Anthony Franklin	Oct 25, 2019 02:12 PM	Computer is imaged and ready to go out.	Add Attachment
Megan Thibeault	Oct 25, 2019 07:42 AM	Task reassigned to Anthony Franklin.	Add Attachment
Savannah Sharp Voss	Oct 24, 2019 01:39 PM	Beeb Singson called asking if Wade's computer and printer could be set up in NS 114, they have not been set up since they were moved back from OED. The room is always open. This can be done any time soon. If for some reason it isn't Beeb's office is next door, he said to find or call him. Printer # 20160780.	Add Attachment