Service Request Ticket

Service Request Information

CONTACT	Name	Wallace, Eric	Date	Oct 24, 2019 02:24 PM
	Department	Creative Arts/Music	Phone
	Location		Email	wallacee@mail.wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130557 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MM334DDV30	Location	PDR
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.14 (Mojave)	Software	MS Office 2011 Std for MAC from P0092993
	Wired NIC	68:5B:35:B2:80:A2
	Wireless NIC	60:03:08:EB:DB:8A
	Bluetooth NIC	60:03:08:EB:DB:8B

TECHS	Submitted by	Savannah Sharp Voss	Contact	svoss17@wou.edu	88925
	Primary Technician		Contact	ucshelpdesk@wou.edu	88925

Entered by	Date	Memo
Service Request Desk			Email Public
Entered by	Date	Memo
Stephanie Magee	Feb 05, 2020 03:15 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Feb 04, 2020 09:32 AM	We have the machine back	Add Attachment
Alix Karkanen	Dec 02, 2019 03:53 PM	January 8th, will return again, in talks about getting his own laptop.	Add Attachment
Savannah Sharp Voss	Oct 24, 2019 05:06 PM	Need until end of term, in the checkout page on portal it says return by 12/2/19 but I can't figure out how to change it. He hardwired in and picked it up.	Add Attachment
Savannah Sharp Voss	Oct 24, 2019 02:24 PM	Will pickup today. WOU # 20130557	Add Attachment