Service Request Ticket

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CONTACT	Name	Brookbank, Elizabeth	Date	Oct 24, 2019 03:00 PM
	Department	Library & Media Services	Phone	88657
	Location		Email	brookbanke@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20171225 (opens in a new window)	Bldg/Room	ITC 013
	Service Tag	8V0M4Q2	Description	Dell Latitude 7290 12.6-inch ultrabook
	Serial No.	8V0M4Q2	Location	Tech Shelf
	CPU	Intel Core i5-7300U 7th Gen (Dual Core, 2.60Gz, 3MB)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552; UPG Camtasia 2018 Education Upgrade WIN/MAC & Snagit 2019 Education Upgrade WIN VISA2018008343 ORDER10925 NOV2018; Express Scribe Pro Transcription Software v8.14+ VISA2019009858 Order#11364(bundled with USB foot pdeal) OCT2019 SR#74293;
	Wired NIC	10:65:30:47:B5:31
	Wireless NIC	14:4F:8A:5D:F8:86
	Bluetooth NIC	14:4F:8A:5D:F8:8A

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Oct 31, 2019 02:08 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Oct 31, 2019 02:08 PM	Delivered	Add Attachment
Alix Karkanen	Oct 31, 2019 09:08 AM	She is in now - needs software installed	Add Attachment
Katherine Reynoso	Oct 31, 2019 08:13 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Reggie Johnson	Oct 30, 2019 02:13 PM	Task reassigned to UCS Tech.	Add Attachment
Reggie Johnson	Oct 25, 2019 08:16 AM	**This is an outgoing email** Hi Elizabeth, I need some additional information regarding service request #74293 Description: BEFORE 11-1-2019: SOFTWARE &NEW USB FOOT PEDAL to Elizabeth Brookbank in HL117D (order#11364) When is a good time for a UCS Tech to visit your office, deliver your USB foot pedal, and install the software onto your laptop? Thanks, Reggie UCS Tech	Add Attachment Public
Megan Thibeault	Oct 25, 2019 08:03 AM	Task reassigned to Reggie Johnson.	Add Attachment
Tricia Flaherty	Oct 24, 2019 03:14 PM	There is a CD in the box that includes electronic documentation, installers but no license registration info. That is all on the T Drive	Add Attachment
Tricia Flaherty	Oct 24, 2019 03:02 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Oct 24, 2019 03:02 PM	the softwre to go with this and instructions for registering can be found at: T:\ExpressScribePro\ExpressScribePro_v8.14	Add Attachment
Tricia Flaherty	Oct 24, 2019 03:00 PM	USB foot Pedal W#20190628 is on Inventory counter in ITC008 with Invoice. It is bundled with the following software that will need to be installed and registered on Elizabeth's laptop W#20171225 BEFORE FRIDAY 11-1- 2019. Information on software to follow in next note.	Add Attachment