Service Request Ticket - # 74307

Service Request Information

CONTACT Name McMurry, Julie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 25, 2019 01:17 PM
Department Human Resources Phone 89373
Location Email mcmurryj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130522[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 9WM8FZ1 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 9WM8FZ1 Location PDR

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092986

Wired NIC F8:B1:56:C5:AF:40

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Bradley Karkanen Nov 12, 2019 08:33 AM 
Status changed from (1) Pending to (5) Completed
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Bradley Karkanen Nov 05, 2019 08:50 AM 
Went and I started it manually.
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Megan Thibeault Nov 04, 2019 07:34 AM 
Task reassigned to Bradley Karkanen.
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Megan Thibeault Nov 04, 2019 07:34 AM 
Can you get this upgrade going, maybe back up her profile since she is off campus.
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Joseph Tavares Oct 31, 2019 05:02 PM 
Priority changed from (3) Priority to (2) High Priority.
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Joseph Tavares Oct 31, 2019 05:02 PM 
—Julie is looking for a status update on this 
upgrade.

****This is an email****

Hi,

I am just following up on my previous email. 
Please let me know if the Windows 10 upgrade can 
be done this upcoming Monday or Tuesday.

Thank you,
Julie McMurry
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Stephanie Magee Oct 25, 2019 01:17 PM 
****This is an email****
Hello,

My work computer (20130522) is operating on 
Windows 7 right now. I would like to have it 
updated to Windows 10. I will be gone on 
November 4th and 5th, which would be a great 
time for this upgrade to be done.

Is it possible to have this upgrade completed 
on November 4th or 5th?

Please let me know.

Thank you in advance,



--

Julie McMurry
Salary Administration Coordinator | Human 
Resources
Western Oregon University | 345 Monmouth Avenue 
N. | Monmouth, OR 97361
mcmurryj@wou.edu | Lieuallen Admin. Bldg. Rm. 
306

P: (503)838-9373 | F: (503)838-8522
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