Service Request Ticket

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Service Request Information

CONTACT	Name	Student, Student	Date	Oct 25, 2019 02:07 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090340 (opens in a new window)	Bldg/Room	SSC 217
	Service Tag		Description	Apple iMac, 24-inch, 2.66GHz Intel Core 2 Duo#Z0FP
	Serial No.	SQP9190A10TG	Location	Going to PDR
	CPU	Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)
	OS	Unknown	Software	Mac OS X v10.5 Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iTunes, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), bundled with iLife ¿09 (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), Microsoft Office 2008 for MAC from P0071641, Adobe Web Prem CS5 & InDesign CS5 for MAC from P0076844
	Wired NIC	00:25:4B:A1:55:6E
	Wireless NIC	00:24:36:B5:00:65
	Bluetooth NIC	00:25:00:C6:E8:38

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Tracking

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Oct 31, 2019 10:36 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joe Collinsworth	Oct 31, 2019 10:36 AM	done	Add Attachment
Joe Collinsworth	Oct 31, 2019 08:38 AM	these have been delivered and setup, one port needs to be activated	Add Attachment
Joe Collinsworth	Oct 31, 2019 08:16 AM	20130099 and 20130102	Add Attachment
Joe Collinsworth	Oct 30, 2019 04:35 PM	we are sending the old one to PDR and giving them this loaner and another one	Add Attachment
Joe Collinsworth	Oct 30, 2019 12:59 PM	getting a loaner ready	Add Attachment
Joe Collinsworth	Oct 29, 2019 03:31 PM	most likely will need to be replaced	Add Attachment
Joe Collinsworth	Oct 29, 2019 03:31 PM	gonna try reimaging	Add Attachment
Savannah Sharp Voss	Oct 29, 2019 02:12 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Savannah Sharp Voss	Oct 29, 2019 02:12 PM	Still having the same issues.	Add Attachment
Joe Collinsworth	Oct 29, 2019 11:19 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joe Collinsworth	Oct 29, 2019 11:19 AM	The port it was connected to wasn't active, switched ports and I was able to log in.	Add Attachment
Stephanie Magee	Oct 29, 2019 09:33 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Stephanie Magee	Oct 25, 2019 02:07 PM	Low priority. Upward bound front desk called this in as a student told them it wasn't working. We have no more details about what is not working. Could someone go take a look?	Add Attachment