Service Request Ticket - # 74310

Service Request Information

CONTACT Name Boyson, Tracy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 25, 2019 05:07 PM
Department Behavioral Sciences Division Phone 8987
Location Email boysont@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Tablet Edit WOU # 20160447[Edit Inv] (opens in a new window) Bldg/Room ITC 310
Service Tag Description Microsoft Surface Pro 4 - 256GB/Intel Core i5/256GB/8GB Ram
Serial No. 034279363753 Location Computer Science Division

CPU Intel Core i5-6300U (Dual Core, 2.4GHz, 3MB cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511

Wireless NIC 98:5F:D3:E5:C1:38


Bluetooth NIC 98:5F:D3:E5:C1:39

TECHS Submitted by Joseph Tavares Contact jtavares15@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Nov 05, 2019 03:02 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Gino Salazar Nov 05, 2019 03:02 PM 
This is all good
 Add Attachment
Bradley Karkanen Nov 05, 2019 10:36 AM 
Task reassigned to Gino Salazar.
 Add Attachment
Megan Thibeault Oct 28, 2019 07:38 AM 
Task reassigned to Bradley Karkanen.
 Add Attachment
Joseph Tavares Oct 25, 2019 05:07 PM 
Tracy has the Surface listed that got imaged and now wont complete the first start up without a network 
connection. Megan mentioned she didn't think we are carrying the cable she needs to connect to the network 
and boot. I let Tracy know and she is going to place an order for a "USB -> HDMI" cable. If a tech knows a 
solution or the cables needed to service this surface are different please let Tracy know.

She also needs a keyboard synced to this surface.

She is free to schedule an appointment anytime next week.
Add Attachment