Service Request Ticket - # 74320

Service Request Information

CONTACT Name Franklin, Brittany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 28, 2019 10:07 AM
Department University Computing Solutions Phone 89267
Location Email newmanb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20121094[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag JY4CFX1 Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. JY4CFX1 Location PDR 2023 Giveaway

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0090339, Adobe Photoshop Elements(v11) plus Adobe Premiere Elements(v11) license from P0090532 installed as version 9 to match other NS lab; LiteratureandLatte Scrivener for Windows v1.8.6 VISA2014004412 and Scapple for Windows v1.0 VISA2014004412

Wired NIC B8:CA:3A:78:7E:34

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Nov 04, 2019 03:11 PM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Nov 04, 2019 03:11 PM 
Done.
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Megan Thibeault Oct 28, 2019 10:22 AM 
Task reassigned to Megan Thibeault.
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Brittany Franklin Oct 28, 2019 10:07 AM 
Sophos is missing a service on W20121094. Will need to be reinstalled.
Tamper Protection Code:
190365513771
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