Service Request Ticket

Service Request Information

CONTACT	Name	Amerson, Ingrid	Date	Oct 28, 2019 10:22 AM
	Department	The Research Institute	Phone	88334
	Location		Email	amersoi@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110781 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	F48V3V1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office 2010 Pro Plus from P0085311
	Wired NIC	18:03:73:1D:7D:29

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Oct 29, 2019 03:58 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joe Collinsworth	Oct 29, 2019 03:57 PM	reinstalled and started scan	Add Attachment
Joe Collinsworth	Oct 29, 2019 03:42 PM	we need to update inventory here	Add Attachment
Brittany Franklin	Oct 29, 2019 01:20 PM	Task reassigned to Joe Collinsworth.	Add Attachment
Joe Collinsworth	Oct 29, 2019 01:20 PM	**This is an email** Joe, I am available from 2:30 to 3:45 today. Most other days I'm available after 2:30/45. til 4:ish	Add Attachment
Joe Collinsworth	Oct 29, 2019 09:27 AM	**This is an outgoing email** Hi Ingrid, Regarding service request #74321 Description: Sophos missing service on W20110781 It looks like the Sophos settings on your computer need to be updated. This could present a security threat to the school network if not resolved soon. Please let me know when you are available so we can come take a look at it. Thank you Joe	Add Attachment Public
Brittany Franklin	Oct 28, 2019 10:22 AM	Sophos missing service on W20110781, will need to be reinstalled. Tamper Protection Code: 593291107591	Add Attachment