Service Request Ticket

Service Request Information

CONTACT	Name	Franklin, Brittany	Date	Oct 28, 2019 10:30 AM
	Department	University Computing Solutions	Phone	89267
	Location		Email	newmanb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20131003 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple Macbook Air 13.3-inch #Z0P0
	Serial No.	C02MQ5ZZF6T6	Location	PDR 2023 Giveaway
	CPU	Intel Core i5(1.4GHz, dual core, 3MB L3)
	OS	MAC OS X 10.14 (Mojave)	Software	TRANSFER from W#20090899 Finale 25 from Music Dept Site license(P0095335)
	Wireless NIC	48:D7:05:B6:43:65
	Bluetooth NIC	48:D7:05:B6:43:66

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Jan 30, 2020 01:37 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Jan 30, 2020 01:37 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Katherine Reynoso	Jan 30, 2020 01:36 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Katherine Reynoso	Jan 30, 2020 01:36 PM	It's good to go now.	Add Attachment
Katherine Reynoso	Jan 22, 2020 08:10 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Katherine Reynoso	Jan 15, 2020 04:43 PM	Bradley doesn't have it.	Add Attachment
Brittany Franklin	Jan 02, 2020 08:56 AM	Task reassigned to UCS Tech.	Add Attachment
Brittany Franklin	Jan 02, 2020 08:56 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Brittany Franklin	Jan 02, 2020 08:56 AM	Still has Sophos issues.	Add Attachment
Bradley Karkanen	Dec 27, 2019 10:34 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Bradley Karkanen	Oct 29, 2019 08:07 AM	Hmm this is no longer in my drawer I think it was made a loaner.	Add Attachment
Brittany Franklin	Oct 28, 2019 10:30 AM	Tamper Protection Code: 789205877797	Add Attachment