Service Request Ticket - # 74325

Service Request Ticket - # 74325

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Davis, Lacey	Date	Oct 28, 2019 10:31 AM
	Department	VP Finance & Administration	Phone	89260
	Location		Email	davisld@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140289 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6440 Intel i7-4610M (3.0GHz, 4M)
	Serial No.	50yxl12	Location	PDR
	CPU	Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from P0095344; Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop FEB2017

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Tracking

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Stephanie Magee	Nov 13, 2019 08:19 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Stephanie Magee	Nov 13, 2019 08:19 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Stephanie Magee	Nov 13, 2019 08:19 AM	Emailed & asked her to come pick up, at front desk	Add Attachment
Megan Thibeault	Nov 13, 2019 08:18 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Nov 13, 2019 08:18 AM	SRD is emailing Lacey to come pick up her laptop, its at the front desk.	Add Attachment
Reggie Johnson	Nov 01, 2019 04:18 PM	This is done I am setting in the outbox. She should be able to pick it up whenever is convenient.	Add Attachment
Stephanie Magee	Nov 01, 2019 10:48 AM	Lacey called to check-in and said she could pick it up today but would be out Monday. Please call her back with an update.	Add Attachment
Reggie Johnson	Oct 30, 2019 03:06 PM	couldn't re-install sophos, I started a re-image. Lacey says she doesn't have anything on the cpu that needs to be backed up.	Add Attachment
Reggie Johnson	Oct 30, 2019 11:52 AM	20140289 is at my desk.	Add Attachment
Reggie Johnson	Oct 30, 2019 11:51 AM	uninstalled the "mapsanddirections" extension that got installed by Lacy I guess while she was trying to get directions to somewhere. Took her laptop 20140289 back to te office and will run the needed sophos tasks.	Add Attachment
Stephanie Magee	Oct 30, 2019 10:46 AM	Task reassigned to Reggie Johnson.	Add Attachment
Stephanie Magee	Oct 30, 2019 10:45 AM	She has pop ups and an add on her browser, looks weird, this is her new station.	Add Attachment
Joe Collinsworth	Oct 29, 2019 09:27 AM	**This is an outgoing email** Hi Lacey, I need some additional information regarding service request #74325 Description: Sophos missing services on W20140289 It looks like the Sophos settings on your computer need to be updated. This could present a security threat to the school network if not resolved soon. Please let me know when you are available so we can come take a look at it. Thank you Joe	Add Attachment Public
Brittany Franklin	Oct 28, 2019 10:31 AM	Sophos missing services on W20140289, needs to be reinstalled. Tamper Protection Code: 023760247846	Add Attachment