Service Request Ticket - # 74326

Service Request Information

CONTACT Name Hedgepeth, Sandra   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 28, 2019 10:33 AM
Department Creative Arts/Theater-Dance Phone 88739
Location Email hedgepes@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140656[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. C1MPP2DDDV30 Location PDR

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.14 (Mojave) Software MS Office 2011 Std for MAC from xxxx2014004298 TRANSFERED from W#20090900: Adobe Web Premium CS5 Mac License and InDesign CS5 MAC license from P0077114

Wired NIC 98:5A:EB:CC:8F:EA


Wireless NIC C0:CE:CD:EB:70:F9


Bluetooth NIC C0:CE:CD:EB:70:FA

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Nov 05, 2019 08:52 AM 
Status changed from (1) Pending to (5) Completed
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John Rushing Nov 05, 2019 08:52 AM 
She got a new computer, only using this to copy 
off files.
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Megan Thibeault Oct 28, 2019 01:04 PM 
Task reassigned to John Rushing.
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Brittany Franklin Oct 28, 2019 10:33 AM 
Alerts are stuck on the computer side; can't do anything from the admin console.
They'll need to be cleared manually.

Tamper Protection Code:
839675511576
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