Service Request Ticket

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Service Request Information

CONTACT	Name	Tankersley, Daniel	Date	Oct 28, 2019 10:42 AM
	Department	Creative Arts	Phone	89658
	Location		Email	tankersley@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150058 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 27-inch #Z0QW
	Serial No.	D25Q707VFY13	Location	PDR
	CPU	Intel Core i5(3.3GHz Quad-core)
	OS	MAC OS X 10.10 (Yosemite)	Software	Office for MAC from VISA2015004715
	Wired NIC	98:5A:EB:E4:63:F9
	Wireless NIC	AC:29:3A:9F:C1:35
	Bluetooth NIC	AC:29:3A:9F:C1:36

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Feb 14, 2020 01:31 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Katherine Reynoso	Feb 14, 2020 01:31 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Katherine Reynoso	Feb 14, 2020 01:31 PM	I did this not too long ago. I checked with Britney and it is good to go.	Add Attachment
Joe Collinsworth	Feb 06, 2020 10:23 AM	**This is an outgoing email** Hi Daniel, I need some additional information regarding service request #74327 Description: Sophos Services Not Running on W20150058 We locked this lab station from being able to access the school network. If you're available to open this lab up we can work on getting the antivirus back up and running. Thank you Joe	Add Attachment Public
Joe Collinsworth	Feb 06, 2020 09:54 AM	Brittany kicked this one off the network	Add Attachment
Joe Collinsworth	Jan 27, 2020 12:42 PM	**This is an outgoing email** Hi Daniel, I need some additional information regarding service request #74327 Description: Sophos Services Not Running on W20150058 Sophos settings on this computer need to be updated. I believe it is in the OPE lab. This could present a security threat to the school network if not resolved soon. Please let me know when someone in your department is available to let me into this lab so I can get started on this. Thank you Joe	Add Attachment Public
Joe Collinsworth	Dec 11, 2019 01:16 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Joe Collinsworth	Nov 26, 2019 08:20 AM	**This is an outgoing email This is an outgoing email** Hi Daniel, Regarding service request #74327 Description: Sophos Services Not Running on W20150058 Sophos settings on this computer need to be updated. I believe it is in the OPE lab. This could present a security threat to the school network if not resolved soon. Please let me know when someone in your department is available to let me into this lab so I can get started on this. Thank you Joe	Add Attachment Public
Joe Collinsworth	Nov 20, 2019 12:03 PM	**This is an outgoing email** Hi Daniel, I need some additional information regarding service request #74327 Description: Sophos Services Not Running on W20150058 It looks like the Sophos settings on this computer need to be updated. This could present a security threat to the school network if not resolved soon. Please let me know when you are available so we can come take a look at it. Thank you Joe	Add Attachment Public
Joe Collinsworth	Nov 13, 2019 12:33 PM	Contact changed from Brittany Franklin to Daniel Tankersley.	Add Attachment
Joe Collinsworth	Oct 29, 2019 02:07 PM	in oce lab	Add Attachment
Brittany Franklin	Oct 29, 2019 09:30 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Brittany Franklin	Oct 28, 2019 10:42 AM	Sophos services aren't running on W20150058. Tamper Protection Code: 565259697042	Add Attachment